We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Workers Compensation Insurance

Intercare Insurance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Workers Compensation Insurance.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Kashana D

    Date: 02/20/2024

    I have a workers comp claim with intercare holdings and I have not been able to discuss my claim or my settlement because my claims adjuster as well as his supervisor will not call me back or respond to any of my emails. Its been well over 3 months since Ive heard anything from either one of them. At this point I dont have a clue to what is going on with my claim.

  • Lance N

    Date: 11/29/2022

    Recently retired from 32 years in law enforcement. During my career, I suffered many injuries which required surgery. My claims through Tri-Star were always handled quickly and professionally. My injuries all are supposed to be covered for future medical treatments during retirement. Unfortunately the City of Los Angeles has chosen to switch to Intercare from Tri-Star to handle their workers comp claims. For the past 4 years I have been receiving PRP shors to my left knee. The shots had always been approved by Tri-Star. Two months ago I contacted Intercare to get approved for a PRP injection. I was told to find an Orthopedic location in the state that I now reside and give that info to my adjuster. After doing so, I was told that my adjuster would contact me. After a week of not hearing from my adjuster, I called Intercare and was told I had a new adjuster who will be referred as F.S., her initials. I spoke with F.S., who from the onset, appeared to be half asleep and unprofessional. She sounded completely incompetent. I was told the facility I located would receive the letter of authorization from her for my treatment. I was to contact the facility in three days and make an appointment. After three days I contacted the facility and was told they were never contacted by my adjuster and had not received a letter., Over the next 3 weeks and 6 phone calls, without a return call, it was apparent I had been lied to and completely ignored. On my next call, after mentioning legal action, I received a call from a new adjuster, initials L.N., who stated she was my new adjuster. She made similar promises for my treatment that have also turned out to be lies. I have made 5 calls to L.N. in the past 3 weeks and haven't received a call back. I have never experienced such horrible customer service in my life. Intercare seems to be a terrible company filled with terrible employees. This company needs to be investigated for fraud. I also sent a detailed email to Intercare.

Intercare Insurance Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.