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Business Profile

Cosmetics Sales

EDCskincare.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered from this company for years, no issues. ordered on 9-1-23 for 2 items total $293.30. On 9-5 I received an email saying the items were on backorder, then same day another email saying 1 item was shipped which I did receive. On 9-14 I sent an email question an estimated eta. I received an email saying it was expected "shortly". I sent another email ***** for an update, response "..many unexpected, unintentional delays receiving inventory. Due to company ***************** change, many vendors required new agreements.. has taken longer than expected." They never said anything before about a merger or move etc. I emailed ***** & 1-9. On 1-9 response "We are waiting for our account to be approved with **********, hoping account authorized soon." emailed them 3-15 & asked why their site still lets you add the item to your cart if it has been backordered for 6 months. Response" Our team is actively working with ********************* partners to expedite" I sent 3-31 ...again why does it let you add it to your cart, response ".. We allow sales on backorder items because we were not anticipating delay in service." I sent again 4-1, 6-26 & 8-27. On ***** I finally gave up & asked for a refund, response 'Please kindly allow 5-7 business days for the refund of $206.50 to process " After no refund I emailed them 11-5, response "Since your order was placed over a year ago, we will need to issue a check refund.The check request sent to our accounting ***** & submitted follow-up request for more information. Please allow up to two business days for a response from accounting." I emailed *****, ***** & 12-4 I haven't received a check. No response from them since 11-6-24 & no check. I have called and left at least 3 messages and no response. I'm out $206.50. I shouldn't have waited so long to request a refund but I had ordered from them for years and had backorders with them twice before and did finally receive my item. Their site still seems active.

EDCskincare.com is NOT a BBB Accredited Business.

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