Reviews

This profile includes reviews for Horizon Dermatology and Laser Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Horizon Dermatology and Laser Institute has 5 locations, listed below.

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  Horizon Dermatology and Laser Institute

  1321 N Harbor Blvd Ste 205 Fullerton, CA 92835-4130

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  Horizon Dermatology and Laser Institute

  369 San Miguel Dr Ste 200 Newport Beach, CA 92660-7850

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  Horizon Dermatology and Laser Institute

  1011 Devonshire Dr Ste B Encinitas, CA 92024-5136

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  Horizon Dermatology and Laser Institute

  3248 Sepulveda Blvd Torrance, CA 90505-2719

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  Horizon Dermatology and Laser Institute

  50 N La Cienega Blvd Ste 218 Beverly Hills, CA 90211-2246

Review Details

• Review fromAnh P

  Date: 07/09/2024

  1 star

  Anh P

  Date: 07/09/2024

  I made an appointment with a provider named *************** at this Health Center on Zoc Doc.I then received an email from a person named ***********************, a medical assistant at this Health Center about the unavailability of ***************. *********************** asked me if it is okay to reschedule with ***********************, which I said yes to. However, *********************** failed to mention the late cancellation fee of $150 in the email. It is unprofessional and unfair to force patients to pay for unforetold fees. I have manually cancelled my appointment with *************** on Zoc Doc with no penalties. I believe that this business has a pattern of luring patients into paying fees without thoroughly walking patients through what could happen. Here is another person's experience with this business on ****** Reviews: "****************** 6 reviews 4 months ago When I arrived, I was told by the lady at the desk that they were out of network which was news to me, considering I placed the appt on Zoc Doc and it showed IN NETWORK. They then told me I had to pay their $125 fee because they were out of network and apparently it was a discount. None of this sounded right to me, and I was livid and wanted to leave. She then tells me, Well. Youd need to pay the $150 cancellation fee if you leave. So they basically force you to pay their fee regardless, and then they show up as in network for my insurance on Zoc Doc. Unbelievable! The PA *********** was wonderful, and I had my consultation and exam with her, and wish I could see her again, but I am not going to pay their $125-$150 fee they are charging because they are alleging out of network. I went back home and low and behold, its shows that *********** is In network. We are contacting our insurance to find out what to do."I believe that this business has a pattern of luring patients into paying fees without thoroughly walking patients through what could happen.

  Horizon Dermatology and Laser Institute

  Date: 07/12/2024

  BBB Dispute Response Business # ********** Patient: *************** DATE: July 11, 2024 1.. A potential new patient *************** scheduled an appointment with our office but did not keep the appointment. The patient canceled with little notice and never became out patient. 2. Our office has a late cancelation and/or NO-SHOW policy which is sent to all new patients in the form of a Remind Text, a Welcome to the Office text, and on our new patient intake Consent Form.3. Before her appointment, the patient was asked to fill out her new forms including the policy of Late Cancelation/No Show policy. The patient did not fill out her forms as asked and gave us an incorrect telephone number.4. *************** did not keep the appointment and with our policy she was sent a late Cancelation fee.5.*************** contacted us because she was upset about the fee. She felt she didnt know about this policy and the reason was because she did not sign the requested forms as asked which had this information and she gave us an incorrect phone number.6. As a courtesy to her, we WAIVED the fee. It was GOOD CUSTOMER service despite her late cancelation in which we could not schedule another patient in need of this health appointment.7. After we waived the fee, she wrote a bad review and sent another review to the BBB. 8. Our office decided to put back the fee since she did not appreciate the good will.9. Our office was nice and professional to ************************10. Half of ***************** BBB review had a copied and pasted review of an unknown person which was not hers in her review paragraph. This does not meet the BBB guidelines.**************Office Administrator Horizon Dermatology and Laser Institute and Horizon **************

• Review fromJULLIANNE M.

  Date: 03/15/2023

  1 star
  This company has been harassing me for the last 3 months demanding payment that they are not due.I got into a car accident on the way to an appointment that I had set the morning of this last ***. It was raining out and I had blown my tires out and immediately called their front desk to let them know that I would not make it to the appointment, and asked if I would be charged a fee for missing it as clearly I would not be able to get there in time. I was told over the phone no, and not to worry about it, and to stay safe as we were in the middle of a rain storm that day.A month later, I get a bill emailed to me. I immediately reached out to clarify and apparently now no one remembers this conversation which is absolute BS. I emailed the letter attached, received no response since it was sent in January, and now its March and they are again demanding payment with threats to send to a collections agency.DO NOT TRUST THESE PEOPLE. THEY HAVE NO ACCOUNTABILITY OR EMPATHY WHATSOEVER. If I had to guess, they lied and told me I wouldn't be charged for missing it so that they could get paid without having to stay for their actual shift *** afternoon.Bet if they just looked at their security footage, they would have their answers and proof I'm not making this conversation up, but no. They do not care about anything except money.