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Business Profile

Printer and Printer Supplies Manufacturer

HeatPressNation.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer and Printer Supplies Manufacturer.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on ****** for a heat press.Waited 3 days with no shipping information.I contacted heat press nation and 3 hrs later my order had been canceled as they said there is no stock in ****** yet they continue to sell presses on ****** and have sold atleast 5 in the last 3 days!So wich is it you don't have it or your didn't want to pay for the express international shipping?

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 27, 2024 I ordered a heat press with the added warranty and shipping protection. The total came out to 333$. On March 1 it said delivered to my home address and signed for by some random name, I was home all day waiting for it and did not receive it. I dont have security cameras outside of my home so unfortunately I have no evidence that a crime was committed, ie I cannot prove the package was ever delivered or stolen, and I still dont know which it can be. Its been days since, Im 331$ down and I have to find a different company thats more reputable and do this process all over again when I can afford to. Purchasing the shipping protection and warranty DOES NOT protect you in the case that fed ex mishandles or loses your package, nor does it help with the company in any way. They respond quickly, and are sure to let you know that they wont be helping from the start, in their exact words we do not offer refunds and all they do is wait for fed ex to say duh we delivered to the right address so they can close the case. I didn't even care about the money as much as the loss of the machine. Please put your money into a company that has better protection, I should have done more research into them. I heard good reviews on ******* and went with that but I should have dug deeper. There are hundreds of reviews with people in my exact situation who lost money with this company just as I have. Now I want to make sure everyone knows this issue and doesnt quickly buy into this company only to potentially suffer loss.

  • Initial Complaint

    Date:01/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/21/23 I placed an order with heat press nation and paid for 2 day ***** shipping, didn't receive order until 7 days later contacted the company and asked for a refund of the shipping, they declined several times, if you can't deliver on your promise and get products shipped in 2 days, don't advertise for it and take money from other people they really scammed me out of $28 for fast shipping, if you need your products shipped and processed fast please don't count on them, this is my first and last time heat press nation.

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some heat transfer tags the tags will not press. ******************************* is giving me the run around far as a replacement and or refund. ******************************* was supposed to email me last week with the return label for the tags now he isnt returning any of my emails or calls. And every time I asked to speak with management Im transferred back to *******************************.

  • Initial Complaint

    Date:08/22/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered my sawgrass sg500 kit on August 9th and it said it included the paper and blanks. I received my order without paper or blanks. I reached out to customer service and was told that the paper and blanks was a promo that started after I ordered my printer. I sent emailed them a screenshot of my order confirmation showing the full kit and the representative told me their website would have updated my email with the "current" promo kit from their website.ORDER ********** Paid $609

HeatPressNation.com is NOT a BBB Accredited Business.

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