We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacuum Cleaners

Smooth Space Robot Vacuum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a phone call asking me if I would like to receive a free handheld vacuum cleaner, and I felt that it could be a scam so asked "what's the catch." The male caller said that there wasn't any and that I would receive it at no cost to me. We continued to talk for a few minutes, and I gave him no information but said that I didn't care one way or another whether he sent it to me. At the time, my sister had just passed away and I had other things on my mind, plus it was mid-November and I had the holidays on my mind. Several weeks later I received a small vacuum cleaner, which in my opinion did not work very well. At the time, I was busy Christmas shopping and put it to the side. When I received my Target bill there was a $185.95 charge on it from FurryPetCareHappyHomeH in **********. I called them and was told it was for the vacuum cleaner and told them that I did not want it and wanted a refund. I asked how I could return it but was told not to worry about it. We argued but I was finally told me that they would give me a full refund. ShortIy after, I received a refund of $46.49 and called again and was told that I would receive $148.95 soon which also covered shipping costs. I had another charge on my Target bill for $8.95 for the cost of shipping. On 12/20 I received the $148.95. But then on 12/23 they charged me another $148.95 under another name and the next day deleted the charge. I discovered this when I called Target to get things resolved. Now ****** is saying that they can't apply the $148.95 credit to the $185.95 charge because it's under a different name. Obviously, this is part of their scam using different names in order to cause this confusion. Unfortunately, though, I now owe Target $148.95, plus $8.95 for shipping. I tried to dispute the charge but was told by ****** that they can't dispute the charges because they are under different names. ****** is now saying I owe them $205.83. I do owe $30.63, $30.84 & $29.27 but that's all. Paying now.

    Business Response

    Date: 01/07/2025

    Dear BBB,

    Thank you for mediating the consumer complaint from our customer, Case Number: ************ company is committed to ensuring customer satisfaction, so we take all complaints seriously.

    Before subscribing to our 10-day free trial, our customers must acknowledge and agree to the terms and conditions of our auto-ship program by checking the appropriate boxes.

    According to our records, the customer ordered our ********************** on a trial basis on November *******, and paid the shipping and handling fee of $8.95 USD. We have canceled the order effective immediately


    We understand our customer's concerns and have decided to issue a refund of $185.95 and $148.95 for the Smart Vacuum and along with the trial $8.95.

    Here is the refund confirmation:

    $8.95 Transaction ID: dated January 7, 2025
    $185.95 Transaction ID: dated December 23, 2024 and January 7, 2025
    $148.95 Transaction ID: dated December 23, 2024

    Please communicate this information to our customer and feel free to contact us if you have any further questions.

  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a package that I did not order. I am returning as it came

    Business Response

    Date: 01/01/2025

    Dear BBB,

    Thank you for mediating the consumer complaint from our customer, Case Number: ************ company is committed to ensuring customer satisfaction, so we take all complaints seriously.

    Before subscribing to our 10-day free trial, our customers must acknowledge and agree to the terms and conditions of our auto-ship program by checking the appropriate boxes.

    According to our records, the customer ordered our ********************** on a trial basis on May *******, and paid the shipping and handling fee of $14.99 USD. We have canceled the order effective immediately

    Please communicate this information to our customer and feel free to contact us if you have any further questions.

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/5 I got an email saying I would get a vacuum and I'd only have to pay for postage which was $8.95. I received the vacuum. I was notified by my card ** on 12/31 of $148.95 for a heatmasterkitchcraft which I didn't order. I declined the charge. While looking at my bank statement I saw a charge for $185.96 for the vacuum which was suppose to be $8.95. I called the **mpany they said I agreed to the vacuum trial and missed the window of return or refund. I want all my money besides the $8.95 which I did agree to. This **mpany is stealing money from people. They need dealt with

    Business Response

    Date: 01/01/2025

    Dear BBB,

    Thank you for mediating the consumer complaint from our customer, Case Number: ************ company is committed to ensuring customer satisfaction, so we take all complaints seriously.

    Before subscribing to our 10-day free trial, our customers must acknowledge and agree to the terms and conditions of our auto-ship program by checking the appropriate boxes.

    According to our records, the customer ordered our ********************** on a trial basis on December ******, and paid the shipping and handling fee of $14.99 USD. Since there was no cancellation, the customer was charged $185.95 on December 13, 2024, for the vacuum and to continue with the subscription.

    We understand our customer's concerns and have decided to issue a refund of $185.95 for the Smart Vacuum and along with the trial $8.95.

    Here is the refund confirmation:

    $8.95 Transaction ID: dated January 1, 2025
    $185.95 Transaction ID: dated January 1, 2025


    Please communicate this information to our customer and feel free to contact us if you have any further questions.

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I answered a survey and won a pick of prizes. I chose the robot vacuum and to pay just shipping which was *****. I got the vacuum but it's a piece of junk and i was going to return it but i found a charge on my account for ******!! I called them and they said i had agreed to sign up for this service when i got the vacuum! I saw no such thing!! I demanded my money back but they said i agreed to it! I did not!! They finally agreed to give me back ****** but i want all my money back including the ***** for this piece of junk they sent me!!

    Business Response

    Date: 09/05/2024

    Dear BBB,

    Thank you for mediating the consumer complaint from our customer, Case ***************. Our company is committed to ensuring customer satisfaction, so we take all complaints seriously.

    Before subscribing to our 10-day free trial, our customers must acknowledge and agree to the terms and conditions of our auto-ship program by checking the appropriate boxes.

    According to our records, the customer ordered our ********************** on a trial basis on August *******, and paid the shipping and handling fee of $14.99 USD. Since there was no cancellation, the customer was charged $175.95 on August 31, 2024, for the vacuum and to continue with the subscription.

    We understand our customer's concerns and have decided to issue a refund of $175.95 for the Smart Vacuum and along with the trial $14.99.

    Here is the refund confirmation:

    $131.96 Transaction ID: dated September 4, 2024
    $43.99 Transaction ID: dated September 5, 2024
    $14.99 Transaction ID: dated September 5, 2024

    Please communicate this information to our customer and feel free to contact us if you have any further questions.

    Customer Answer

    Date: 09/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** De La ****

     

  • Initial Complaint

    Date:06/09/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking through my emails and came across PCH said I won a prize so I claimed the Grit Gone Robot Vacuum and said I only had to pay S&H $8.95 on May 17, 2024. Said I would receive it in 3-5 days it came in 10 days later. It doesn't work. And we received a bank charge for $185.96 from Aquaplaypool. Access. So I looked it up and called them and she said that it was for the robot vacuum that I signed up to Test products and since they couldn't get ahold of me by phone they charged me for it. I told her no ma'am I did not sign up for any testing product sight, if I did don't you think you would have had my phone number!! So we had to cancel our card at the bank and have to get another card and have to dispute charges on Monday. Order number is *********. It was Space Robot Vacuum

    Business Response

    Date: 06/10/2024

    To: Whom may concern


    Thank you for mediating this consumer complaint from our customer, Case Number: ********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our free trial offer, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. 
    According to our records, the customer ordered our Smart ********************** on a trial basis back on 05/17/2024 and paid the fee of $8.95 USD. The customers financial institution contacted the merchant on 06/8/2024 regarding the charges. We felt the customers concerns and we provided a refund for $8.69 USD for the trial Smart Vacuum. Here is the refund confirmation: 
    06/10/2024 09:28am  - Refunded - $8.95 Trans-ID: **********
    06/10/2024 09:27am - Refunded - $185.95 Trans-ID: *****************


    Please note, refunds can take 3-7 business days to process back into the account. Please relay this information to our customer and feel free to let us know should you have further questions.

    Customer Answer

    Date: 06/11/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order on or around February 24,2024. Was told I won this just needed to pay shipping. I paid 8 dollars and some cents. Never received robot vacuum. Called twice (2), 1st time I was told it went to **** and they would sent out another one. Received nothing. Called again and was told a supervisor would call me. Never received a call.

    Business Response

    Date: 05/28/2024

    To: Whom may concern

    Thank you for mediating this consumer complaint from our customer, Case Number: ********. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our free trial offer, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. 
    According to our records, the customer ordered our Smart ********************** on a trial basis back on 02/29/2024 and paid the fee of $14.99 USD. The customers financial institution contacted the merchant on 03/15/2024 regarding the charges. We felt the customers concerns and we provided a refund for $8.69 USD for the trial Smart Vacuum. Here is the refund confirmation: 
    $14.99 Trans-ID: **********   Dated 05/21/2024

    Please note, refunds can take 3-7 business days to process back into the account. Please relay this information to our customer and feel free to let us know should you have further questions.

Smooth Space Robot Vacuum is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.