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Business Profile

Septic Tank Cleaning

G & C Septic Services
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Brenda C

    Date: 06/23/2025

    They replaced our septic tank but at the end they found out that they missed a bathroom but it's exit pipe was 4" below the tank. They told us they would not connect it unless we hired a plumber to change our plumbing. When we said that it does not seem right for them to charge us full price then walk away leaving a bathroom that we can no longer use, they said that their contract only said they'd address the known exit pipes and did not cover any unexpected contingencies. They also left our tank ABOVE GROUND and we asked that it be put underground at least, which would then allow the second bathroom to be connected but they refused. I said that the least they could do was return $1000 to use since our house was only half connected and our tank was sticking out of the ground, that my reasoning for the $1000 was that they didn't need to install risers which ******* told me cost $960. They said the best I'd get is $500 back. This was a terrible transaction and I am still shocked that a company would not finish a job until it was done right. So sad. I told them that if they we're giving us $500 instead of $1000 then our reviews would not be favorable so that is what they chose. I suggest that consumers choose them to pump tanks but they need a lot more integrity and experience before they can be trusted to install systems.

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