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Business Profile

Tree Services

U & I Tree Services
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people were walking around my neighborhood and scammed me for $2,800. I am an elderly and they took my check book and said they will fill out their name and amount and pulled bait and switch on me. They said they would clean my yard and barely did any work. They did not tell me they were charging so much, they said I would get a senior discount and my daughter tried to reach them but they didnt leave me a card or receipt!

    Business Response

    Date: 09/06/2023

    Hello,

    I'm writing to respond to the complaint received about our business.

    We do door knocking to advertise our business and to find work on a daily basis. This is how we came across this property on Black Tail Drive. 

    I could confirm that the work that was carried out at the property was 2 days. We did a huge yard clean up in the back yard and also trimmed the 2 trees in the backyard. *********************** was very happy on the day we had completed the job. We also had 2-3 trailer loads from the work we had done at his property. We started the job on a Thursday and had to come back the next day to finish it off (which was a Friday) For all our customers, we don't take payment, unless they are happy and have checked to make sure that everything agreed on was completed. And I could also confirm that he was very happy on the day with the work we had done, and paid us as agreed. There were no intentions to scam him at all, and I think the price we had estimated for him was fair. His backyard was a huge mess and we did a good job cleaning it up. This was not a small job for sure. Especially with 2-3 trailer loads taken to the waste. 

    --
    Blessings,
    Solo

    Customer Answer

    Date: 09/10/2023

    I am rejecting this response because:

    We were told it would be a senior discount and would not be over $1,000.  When it was time, to pay, they asked we provide a blank check and they will fill in the amount and made sure it was signed.

     

    Also, to date, we were not provided with a receipt for the work done, break down of what was done and a before and after picture to show the proof of work completed.


    Business Response

    Date: 09/21/2023

    We are in the process of sorting things out with customer. Shall have more update next week. 

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