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Business Profile

Chains

Wood Ranger

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order # ****** Date ordered: 5-13-25 Date received: 5-17-25 Product price breakdown:Chainsaw: $79.99 Black carrying case: $9.99 2-year warranty: $19.99 Shipping: $9.99 Total price paid: $119.96 Item ordered: Wood Ranger mini chainsaw Dispute issue: DEFECTIVE spring in protective bar guard Response from company: Refusal of any refund Order site: PO Box *****, *****, **, ***** I ordered this item on ******** and delivery confirmation shows it was delivered via carrier: Amazon_shipping_US tracking #: TBA321401465267 It arrived in the black carry case which I also paid for. That case was wrapped in a simple opened-ended cardboard box allowing it to EASILY slide out of the box from one side or the other. No shrink wrap or seal was provided. In trying to assemble it, I discovered the spring on the protective bar guard is defective. This spring is to keep the bar guard in place over the rotating blades to protect the user should the blade come loose while in action. The spring design is a mirror image opposite to what the bar guard needs for it to fit in place; thus it is defective and unusable for this product. I called 'support' with photo evidence and was told no refund is allowed because it must be in its 'original condition'. They say it must be SEALED, UNOPENED, IN ORIGINAL CONDITION for a refund. However, the website states: "If you change your mind after purchasing, or you're not completely satisfied with your purchase, you have the option to return it to us within 30 days of having taken delivery." Their immediate email response was to take no responsibility for any defects. Research notes that many other buyers have found the same results from this company, thus proving they have no intention of standing behind their product regardless of the issue. I want a full refund and ask that you enjoin them to issue one. ****** **** **************************************** ************

  • Initial Complaint

    Date:04/21/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased saw 08/11/25. Used 10x to 15x max. Safety guard fell off. Saw's chain sprocket locked up motor burnt up.Called customer service wouldn't do anything. Waited for 48 hrs for supervisor to call back never did Called again today. Got put on hold women said nothing could do asked for supervisor kept saying thts who she was talking to and even if I spoke to them they would tell me the same thing. That there was nothing tht they could Asked for corporate offices number several times she Kept saying we're not available. Refused to give me phone number.Then finally told tale that corporate office in ********??

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