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Business Profile

Fulfillment Services

Fulfillment Ninjas Hub Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fulfillment Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised their product for 29$ for a bottle and decided to take ******. I thought I had been scammed and my bank sent a notice thinking it was a scam as well. I did not hear from them for over 24 hours and called my bank to report them. Then I received an email saying they were sending me my order. I received 6 bottles of the product and promptly told them I would be returning it for a refund because it was clearly false advertising. I sent the products back, never heard from them for a long time checked on them They kept saying they were waiting to hear hear from the return center. I tried tracking the package which ended up back at my home. I took it back to the post office and resent it to them and now Im waiting to hear back from them again and Im sure theyre gonna lie to me and not return my money. Its been very frustrating for me.

    Business Response

    Date: 05/20/2025

    Dear BBB Representative,

    Thank you for forwarding the complaint to us.
    We are a third-party fulfillment company that provides warehousing and shipping services for various brands. After a thorough search of our system using the information provided, we were unable to locate any matching order or customer record. Based on the available details, it appears the complainant is not one of our direct customers.

    As we do not sell products directly to consumers, we kindly recommend that the complainant check the product label or packaging for the customer service phone number or email address of the actual selling company. Once they are able to identify the company name or contact details from the label, we would be happy to assist further by helping to identify and reach out to the appropriate party if it is one of our clients.

    Please let us know if any additional information becomes available so we can continue to assist.


    Sincerely,
    Customer Support
    *********************************************

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 air purifiers April 10, 2024 at 8 am Eastern Time. 5am Pacific time.After ordered happen to unknowingly fall on review site minutes after order. I immediately called to cancel order. And sent text to cancel order. Waited for business hours in **. And called to cancel.. only got message. Called repeatedly and several text. Called bank to cancel transaction.. already processed. This was for $247.43 plus $10.00 for some other nonsense. Package finally came. Air purifiers were maybe 8 high and clean ***** ft each. Didnt have any power.Returned to P.O. Sent out certified.. return receipt. Finally signed for June 15, 2024. Have been in touch relentlessly. No answer on phone.. many messages no response.. They are listed Modern Life Trend ****************** ********************, ** AND Fullfillment Ninja ?? Same address Phone # ************ Product cancelled immediately.. to no avail.. returned immediately to no avail. And no response for months.I want my money returned. I have no financial resolve nor do I have a product.I have copies of all one way communication with them.Only thing can do next is Attorney General office.Tracking # from **** ************************************************** Thank you for your attention to this request.Much appreciated!!

    Business Response

    Date: 08/15/2024

    Dear Better Business Bureau,

    We are writing in response to a complaint filed against our company about an order placed on April 10, 2024.

    We would like to clarify that we are a fulfillment company and not affiliated with Modern Life Trend, the company mentioned in the complaint. It appears that the customer mistakenly directed their complaint to us.

    We recommend that the Better Business Bureau direct the customer to contact Modern Life Trend directly to resolve their complaint. Their contact information is provided below:

    Modern Life Trend:
    Website: *******************************************
    Email: **********************
    Phone: **************
    Address: *************************************************************************************************
    Returns: ****************** ******************************************

    Thank you for your time and attention to this matter.


    Sincerely,

  • Initial Complaint

    Date:11/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False advertisement no effective ingredients exists as advertised . And very very high price for nothing

    Business Response

    Date: 11/27/2023

    Dear ************************,

    We appreciate you contacting us regarding your concerns about product advertising. We value your feedback and take these issues seriously.

    After carefully reviewing your complaint, we would like to clarify that Fulfillment Ninjas Hub Inc. is a fulfillment company. Our primary responsibility is to process and ship orders on behalf of our customers. We have no influence over product design, advertising, or product claims.

    To best address the issues you have raised, we recommend contacting Rejuvazen, the company responsible for the product and its advertising. They are in charge of product information, advertising campaigns, and any related claims.

    If you need help locating Rejuvazen's contact information, or if you have any other questions about your order processing or shipment, please contact our customer service at *****************************************************.

    We understand that product advertising issues can be frustrating, and we apologize for any inconvenience this has caused. We appreciate your patience and hope that Rejuvazen can address your concerns as soon as possible.

    Thank you for bringing this to our attention.


    Sincerely,

    Fulfillment Ninjas Support Team

    Sincerely,

    Customer Answer

    Date: 11/28/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************************

     

Fulfillment Ninjas Hub Inc is NOT a BBB Accredited Business.

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