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Business Profile

Global Positioning Systems

Teletrac Navman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Global Positioning Systems.

Complaints

This profile includes complaints for Teletrac Navman's headquarters and its corporate-owned locations. To view all corporate locations, see

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Teletrac Navman has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had nothing but issues with devices and GPS going on 2 years now. We have never had any credits from them for equipment not working properly for longer then a week or two, which we have had many devices not working. The customer service from our REP ******************* has always been null and void. We are now on the thrid week of waiting for contract ends dates on Equipment and buyout amounts. This isn't the 1st time the rep doesn't do his job professionally or accurately. We have had DOT inspections fail even with an active case #. We have not be able to get our automatic on duty removed. Not everytime a driver logs in is he on duty. Missing mileage and incorrect locations of trucks. This system ***** all the way around. Every time they do an update which is often the ELD'S go hay wire and information is not correct or they stop working all together. Run don't waste your money. I can say there has been one person at Teletracs that has always done a great job even when not our rep. **** is *********************. The reps and customer service don't know what they are doing. They ask for the driver info and say they will call drivers after we have been on hold for 2 hours and they never follow thru with calling the driver and resloving the issue at hand. There are other companies out there that ******** care about your team being compliant and giving you your money's worth!!! Teletracnavman is NOT that company.

    • Initial Complaint

      Date:10/28/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trucks are not properly being tracked Driver logs are disappearing Mileage in all states are not being recorded and added correctly Cameras do not work, PTO tracking doesn't work Trucks do NOT work at all Truck equipment doesn't work properly 3G to 4G migration was never completed Was told when I signed a new contract that I would receive all new equipment , never did.

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a tracking system from Teletrac company with a lifetime guarantee, they changed there system and want me to pay almost $6,000 dollars for new equipment and I do not believe I should have to pay to upgrade their system when i was just fine with the one we have. Teletrac stop tracking my fleet of vehicles on June 6th and we paid through July I have called and called and they do not care even a little bit, I also just received a bill for August. At this point I really do not know what to do at this point. Any help you can give me that would be greatly appreciated. Thank you ************************* *********************** Landscaping Inc.Mobil: ************ Office: ************ Email: *************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had Telatrac/Navman now for a few years. They put us on a 3 year contract which locks you in. Not all of our vehicles are on the same 3 year cycle, so it is impossible to cancel this service without their penalty. In light of that, they changed their software, and now out of the 12 trucks we are trying to monitor, only 1 GPS works. We need this information. So we are paying almost $900 per quarter for a service we cannot use, and they will not answer calls. It takes over 2 hours to get through to anyone, and when you finally do get to speak to a customer service rep, it is a foreigner in ******** or somewhere not in the **. I have no problem with foreigners, my issue is nothing is being done, and nobody is helping us. We have now been without tracking for the other 11 vehicles for over 2 months, yet we are expected to continue paying for nothing (to be fair, we have the 1 truck! Yay!)? That can't be legal. I have now gone with another company that actually can help us. We just installed the new GPS systems by ourselves today. And the system is waaaaay better! With Navman/Teletrac they hire a 3rd party contractor. After I learned our GPS system was out, we could only get an appointment that was weeks out from our needs. THEN they cancelled their appointment without telling us and thus, we had 11 trucks here at the shop waiting for them to come do the installation, and nobody showed up. This was the last straw.If you are considering a GPS tracking system for your fleet, stay away from these jokers. They don't have a working organization, and I would be surprised if they stay in business. I expect to be put on the collections list, but I really don't care at this point. They are not fulfilling their end of the contract. I will fight back!!!! I want my money back from the last payment as we can't take advantage of their system. We paid for nothing.

    Teletrac Navman is NOT a BBB Accredited Business.

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