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Business Profile

Plumber

Main Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *****************************, the owner of Main Plumbing took a check from me for $7094. for a water heater that he never provided or installed. In addition, he charged me up front for work he never completed due to excuses and failure to show up - I paid more than $1200. He dropped off $3500 in cash about 4 weeks ago, but has not given me the rest of my money back. He makes excuses and lies. At this point, I have no other alternative than to file a complaint. I paid him a total of $18, 771 for plumbing for a bath remodel and a new water heater and he didn't even complete half the work on the bath. I am asking for the bare minimum back. He owes me more but I will accept 8294 for the water heater and the wood floors under the bath tub that I had to also pay someone else to install. **** is a pathological liar and really shouldn't be conducting business.

    Business Response

    Date: 08/20/2024

    Hi *******! I apologize for not sending you a message on BBB every time we tried to post a response your platform would not allow us to do so. We even called and asked for assistance with one of your customer service representatives. We have since reconciled this issue with the customer and she has been paid an additional $3500. She was refunded a total of $7000. She was supposed to reply and say this case was settled on BBB. 

    Customer Answer

    Date: 08/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

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