Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires through a tire retailer who provide me with this set of tires which were rated somewhere between ****** miles and ****** miles when my tires reached somewhere around ****** to ****** miles they were already needing to be replaced I took them back to the store that I purchased them from and they told me that they would submit a form to this company so they did and at first the initial response was that there was nothing that they could do after pushing with the tire store explaining to them that it was quite ridiculous that my tires did not even last half the amount of time that they were supposed to they resubmitted it apparently through another manager which in my opinion the first one should be fired if he can't handle warranty claims on the products that they sell. It has now been close to probably two months since my tires were shipped back to the warehouse which FYI caused me to have to purchase an entire new set of tires when I should still be on my first set. I am now waiting around and have contacted this company multiple times with no response.

  Business Response

  Date: 05/07/2024

  I am writing in response to the recent complaint filed against Tireco *** regarding a product issue (set of tires). We appreciate the opportunity to address the concerns raised and provide clarification on the matter.
  First and foremost, we want to express our commitment to customer satisfaction and resolving any issues promptly. However, we encountered difficulty in identifying the specific product and transaction mentioned in the complaint due to the lack of detailed information provided.
  We kindly request further details regarding the complaint, specifically:
          The size, brand, DOT#s of tire(s) in question.

          Was there in Return Authorization given to the Tire distributor

          The name of the individual or entity to whom the tires were returned.
  

  Tireco manufactures tires and collaborates with our distributors regarding returns and warranties. However, in order to identify the specific tires mentioned, which are likely manufactured by Tireco, we require additional information. Additionally, knowing the distributor involved will enable us to locate any related claims that *** have been initiated Any pertinent information about the distributor involved in the transaction.
  With this additional information, we will be able to conduct a thorough investigation into the matter and take appropriate action to resolve the issue satisfactorily.
  Please feel free to reach out to us directly at ************ or via email at ************************************************ with the requested details. We are eager to address the concerns of the complainant and work towards a resolution that meets their satisfaction.
  Thank you for your attention to this matter, and we look forward to your prompt response.
  Sincerely,

  *********************

  Tireco ***

  Consumer Relation Manager