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Business Profile

Gymnasium

Golds Gym

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi on August 29th a I was charged 40$ but my bank brought the charge up as fraud . So I called my bank fixed it same and day was then charged 59$ when it shouldve been 40$. Now on September 1st the are trying to charge 88$ for an annual fee that is actually 69$ but was blocked as the transactions were so close together and come up as fraud on my bank statements. I called and let them know I was unaware of the transaction and they have talked down to me and belittled me the whole time when I am just trying to get information since it was never told to me that the annual fee would be due September 1st .they also refuse to send me the agreement that I signed at the gym in agreement to what I was being told verbally . I did not know that what the employee was saying to me was not what was on the actual agreement . So I was lied to . And I told them I didnt mind paying the 69$ annual fee but do not feel it is right to pay the 88$ as they were not transparent . But they refuse to meet me half way and refuse to speak respectfully and professionally to me . The manager there I believe her name was *** was the most rude to me and condescending.

Golds Gym is NOT a BBB Accredited Business.

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