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Business Profile

Cemetery

Forest Lawn Memorial Park

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Forest Lawn Memorial Park's headquarters and its corporate-owned locations. To view all corporate locations, see

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Forest Lawn Memorial Park has 6 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchase a lot at Forest ********************, *********** ********** in 10/2023. Monthly payment of $445.56 was set up as recurring payment through my ******** checking account. Checks for the amount of $445.56 were being sent to Forest Lawn by ******** since. In 11/2024 I noticed that statement from Forest lawn showed they have not received the monthly payment. I checked my bank account, $445.56 was already taken out. Then my saga began. I called the bank, they confirmed of sending the check. I called the Forest lawn office, they denied of receiving payment for November, 2024, but they did receive it for December, 2024 (and ongoing). For the last 5 months I am in the Citibank-Forest Lawn loop and cant get my issue resolved. I went to bank about 7-8 times taking hours off my work, spoke with both sides countless times. Supervisors from both ******** and Forest Lawn were involved assuring me that they will do their investigations, several times we conduct 3-way calling for them to discuss the issue. Each side is blaming the opposite party of not doing proper review.Bottom line my money was taken off my checking account in November, 2024 and just disappeared. and no one is doing a thing to recover it. I hope you can pressure them enough to do their job.

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been applying to forest lawn since 2020 for the maintenance worker 1 position and intermittent worker. *** reached out to HR to get a response on multiple occasions and they never give me a call back.

    • Initial Complaint

      Date:10/20/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started the process of replacing my grandfathers incorrect headstone at Forest Lawn Hollywood Hills back in June 2021. Veteran Affairs placed the order for his replacement headstone on Sept. 8th, 2021 and it was delivered to Forest Lawn. I was told that it would be installed sometime around February 2022 and yet it wasnt. It's well over a year later, and still nothing has been done. I have tried to get in touch with someone at Forest Lawn but have received no response from anyone. The last communication of any kind I received was in December 2021. My mother and uncle also stopped by the Hollywood Hills location to ask about the status and were told someone would call them. That was back in January 2023 and no one ever called. We have called, emailed, and sent messages directly from their website several times to no avail. I do not understand why the replacement grave marker still has not been installed. The only logical conclusion I can come to is that Forest Lawn misplaced it. If that is indeed the case, it is absolutely no excuse for blatantly ignoring my attempts at communication. This treatment is not only quite disrespectful, but it is also unprofessional. If they did lose it, it is Forest Lawn's responsibility to rectify the situation, i.e. have a replacement made, inform me of the situation and apologize for their negligence.

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***************************** I had purchased the lot at Forest Lawn ****************************************** I purchased the tablet for her gravesite in August 2021 and paid for it in full on the purchase date. In about two weeks her two year anniversary is coming up and we still do not have her tablet. I have spent numerous hours trying to call them and even go there on my day off to no avail. They have been giving me the run around for 15 months now. I have been given lies and lies all
      this time. They keep promising in three weeks, then in six weeks, then by Nov. 1st and now in reply to my last inquiry on the same day I have received two different responses. One says the tablet has shipped and another one on the same day says the tablet is in production and I should follow up with them in two weeks. I am sick and tired and ********** beyond belief of this business.*********************************************** it is very ************ to say the least that we still have to struggle to find her grave sight. I do not know if I have any recourse and how to end this ********** Would appreciate some ***********

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed **** in October 2020. A full funeral service was purchased and paid for by our family. The tablet order was never placed it seems. This was brought to my attention and beginning in January of this year I have been in contact with this place to resolve the matter. I have sent them everything requested and been told they will place the order for me and assured me it will be taken care of. It is now August 3rd and still nothing. Its been 8 months and still no tablet on my dads grave. I have emails dating form January all the way to a month ago stating the tablet is in such and such as phase and will be receiving an email once complete and still nothing. I have the names of the people Ive spoken with and who have assured me everything will be taken care of. Still nothing has happened. We paid almost $20,000 for a funeral service and we are just being ignored. I have the names of people Ive spoken with as well but Id rather not bring them up just yet. I need this company to place my dads tablet the way we requested on his grave immediately. My deceased father's name is ******** *********. Anything needed such a invoices to emails will be provided upon request.

      Business Response

      Date: 09/06/2022

      Consumer Response /* (2000, 13, 2022/09/06) */
      I have tried to respond to the BBB but there isn't a way to do so. The company, Forrest Lawn, has fixed the issue for over a month now. I haven't had a way to close the issue or inform the BBB. Therefore everything has been completed and I am satisfied. Thank you very much.

    Forest Lawn Memorial Park is NOT a BBB Accredited Business.

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