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Business Profile

Coffee and Tea

Laduree Glendale Americana at Brand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction online purchase: 5/1/25 Date of delivery: 5/9/25 Items purchased: Heart-Shaped Gift Box 15 Macarons x3 $72.00; "I Love You, Mom" Heart Shaped Hand Calligraphed Gift Box x1 $84.00 Total: 4 items @$325 ($25 charge for ***** overnight)Issue: Items arrived damaged and in very poor condition. Macaroons were crumbled, pieces of macaroons were falling out of the plastic and boxes all over the counter. These were purchased as Mother's Day gifts and are not presentable or usable for the purposed intended.Advertising: These items were advertised as special Mother's Day gifts online via ********. In the advertisement, the macaroons were intact and not crumbled. Since I paid over $70 per box for 15 macaroons each, I would think the macaroons would have been better packaged and cared for given that presentation is at least half the reason why they were purchased, as evidenced by the fancy heart-shaped box they came in for Mother's Day and advertised as such.Attempts to resolve with vendor: As soon as the items were delivered, I opened the box and promptly contacted the vendor via email. I explained the issue. The vendor refused to provide a replacement or refund. The vendor said it was normal to experience "light damage." However, the damage on my items was beyond "light" and the vendor should have known to ship with more care as the vendor admitted that they are " fragile food items." The items arrived in huge box (loosely placed in a large bag inside the box) with no padding or other protection to ensure these "fragile food items" would arrive intact.Resolution requested: Prompt refund as the items I paid are not the items I received.

  • Initial Complaint

    Date:11/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: Wednesday, 23 November 2022 7:40 PM MST
    Subject: Re: BBB Complaint Case# ******* (Ref#**-1648317-*******-6-320)

    To whom This May **************** my complaint about the Laduree Bakery at Glendale Americana has not been resolved and they still do not have their prices listed on their menu board. They simply covered up the old prices with tape.
    I'll try to send you a picture.
    Thanks for any help you can give me,
    ***************************


    Sent from my iPhone
    See Attachment/File: IMG4033.jpg

    Customer Answer

    Date: 01/10/2023

    Thank you for letting me know what has transpired since I put in my complaint to the BBB. I appreciate the feedback. Laduree makes it impossible to get a refund on a purchase because the manager is usually not on site. I checked several weeks ago and they still don't have all the new prices up on their menu board. Some of the prices have been taped over, but there is no new price posted. I may try putting in one more complaint to the Americana, which is on site and takes in customer complaints.

    If I do hear back from Laduree I will let you know, but I doubt that will happen.
    Thank you for all your help and time,
    ***************************
    ************

Laduree Glendale Americana at Brand is NOT a BBB Accredited Business.

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