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Business Profile

Foreign Currency Exchange Broker

FX MetaTrade

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foreign Currency Exchange Broker.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As this company deals with *******, I went off of the terms I was given initially by the advisor, who told me that there was a 12% commission on the earned profit. I asked if there was anything else needed as it seemed too good to be true, and I was told that nothing else was needed and to just watch the account grow, as I was Also told that there was a money back guarantee. This was about a week or so ago. I asked to make sure the 12% didn't include the deposit I made, as the company did not earn that and I was told that it didn't involve the deposit I made. I found out later that in actuality, that there is also a 10% commission on all deposits made. When I questioned that, I was told that I would be receiving a commission too if I referred anyone. then after saying that I had to make an emergency withdrawal, I was told that there was a 17% fee for early withdrawal!! After declining what I saw as something g defeating the purpose, I was told to keep in mind that there was a 15% withdrawal fee that I would have to pay out of pocket when it was time to withdraw once the "trading bots" are deactivated, at which point I wouldn't be able to afford either. They will not refund me as I asked about the money back guarantee, and are also asking for me to pay to receive the "earned profit

FX MetaTrade is NOT a BBB Accredited Business.

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