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Business Profile

Insurance Claims Processing

DMA Claims Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with DM Claims for several months. They will not call me back about my claim. I have left multiple messages and sent numerous emails. We were in the process of settling the claim and they went silent. I would like to hear from them so we can close the matter.

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CLAIM#*********** This claim initiated on 11-09-2022. Coverage cleared. as of today 02/27/2024 we have not been compensated for our loss. We have been provided with settlement figures, have dealt with 5 adjusters, each one has made communication impossible.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 8th I was in a car accident with the client of this insurance company. While backing out of a parking space their client hit my driver side door with the front end of their car. I provided details of the accident, pictures, as well as confirmation of their clients insurance info, name, and phone number. once the info was provided, the agent stated they would contact their client and get back to me. Weeks go by with no contact. The Agent with who I was in contact with, *******, informed me that they were having issues contacting their client. A few more weeks go by before I am informed the claim for damages to my vehicle will be denied because I did not take a picture of the person driving, or their license. I have provided both pictures of the insurance card and vehicles. As well as confirming their clients info. Claim number:0256945

  • Initial Complaint

    Date:11/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We live in ******* ***** *** located at **** Grant *** # 7 ******* ****** ** XXXXX.

    On September 17, 2022 there was a blockage in the 4" common area sewer pipe that services units 7, 8, 14 & 15. The pressure from the backup was so intense it blew out the seal at the base of our toilet flooding the lower bathroom/laundry room with approximately 100 gallons of sewer water. This caused damage to the vanity and all adjoining walls in the family room, kitchen and laundry/bath room. Our Neighbor in Unit # 8 sustained similar damage.

    I have been continuously communicating with ***** ******* at *** who is the *** Insurance adjuster. *** Claim # XXXXXX. CAU has assigned ***** ***** & Associates to investigate the claim. The assigned investigator is *** ********** cell phone XXX-XXX-XXXX Email ************************* License: *******

    While *** and *** have acknowledged receipt of all communications and bills for this claim over the last 2 months, there have been no payments issued to any of the vendors or determinations made concerning who pays what. All bills for the remediation, asbestos testing and abatement are now being sent to collections.

    Business Response

    Date: 01/24/2023

    Good afternoon -

    We received the below email from you but need more information to research this.
    Do you have a clam number? It would be in this format: DMA-0000000

    *****************************
    Administrative Manager/BSA

DMA Claims Services is NOT a BBB Accredited Business.

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