Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of dispute is that I over paid for their vehicle after my signature in Negotiation desk was to be $31,000 and I over paid $19,593.99. -- Also they gave me $8500 for my ***** Fit and first they mentioned $12,000 then settled with $9,000 but paperwork only says $8500 Now my payments are Higher and I did not want a payment that high .. this is why I gave $15,000 cash thinking my balance was $31,000 and basically owing approx. $15,000 balance !!! But it is way more balance and way more payment per month!!!! not only that .. the Salesman got scolded and fired for giving me that amount of $12,000 first bate and switch to $9,000 and deal on their car and then Finance ... fast talked me into signing quickly not showing me exact amount for their car or mine!!!! BATE AND SWITCH!! FAST TALKING AND THEN FIRED THE SALESMAN THAT SOLD VEHICLE TO ME! AND **** FIRST TURNED HIM OVER TO ME!

  Business Response

  Date: 05/02/2024

  ****************:

  Calstar Motors does not, has not, and will not engage in bait and switch tactics and neither of the Sales Advisers who assisted you in the sale of your vehicle were "fired" from their positions. We make a concerted effort to go over the sales contracts with our clients, answer any questions they may have, and provide ample time for review prior to the client executing with their signature. It is hard to believe, if at all even possible, you would've signed a contract that was misrepresented by close to $20,000 ($19,593.99). We are more than happy to continue assisting you in clarifying any confusion you're encountering to your agreed upon contract. Please reach out to our ****************** to answer any questions you may have.

  Thank you,
  

   

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a **** ******** E420. I was provided with the two original key fobs, but only one was working properly. I went to CalStar Motors to order a replacement key fob and provided CalStar with all of requisite paperwork, including the title and my drivers license. At first, I was told I would have to bring the vehicke in once the key arrived in order to program it, which I agreed to do. A couple weeks later, I was told I would have to bring in the vehicle before the key could even be ordered, which I again agreed to do, but was never given an appointment. Then, after waiting about 2 more weeks, CalStar informed me I could not order a second key fob for my vehicle. CalStar never provided me with any explanation as to why, other than to state that that was what they were told by ******** headquarters. When I asked for a contact name and number at headquarters so I could speak with them directly, CalStar refused to provide me with this information.

  Business Response

  Date: 12/20/2022

  This key order needed extra steps which is not typical for most remote/key orders. We submitted a Parts assistance workbench case that required an open repair order to begin the steps for order processing. We were informed by MBUSA of the restrictions with this type of remote order. They state as follows, " No spare remotes can be ordered or will be released. There must not have any working remotes to place an order".
  The customer had one working key and wanted a spare. We could not go forward with the order for the fully functional remote. To force the order would have nullified the working remote and the customer would still end up with only one working remote. The only option is a transponder key that has a chip and will turn on vehicle but will not lock the car or have any other functions that the remote would. This "valet type" key is readily available and can be ordered in the normal manner.
  
  Calstar Motors is ready to move forward with this option at the customer's request.
  
  

• Initial Complaint

  Date:05/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Lease contract for ***** ** ********* I fulfilled my contract and paid the ** ********* however, they took another payment from me (a **** payment if you will) and are giving me excuses for who is to blame. They told me to call the Dealership who told me to call the Bank again. They have acknowledged that I should be ********* however, no one is willing to accept responsibility and actually issue the *******

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 5, 2022/05/19) */ Contact Name and Title: ***** **** Contact Phone: ************ Contact Email: ************************* We have reviewed the complaint and issued a refund.

• Initial Complaint

  Date:05/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Left car to fix abs module late august 2021. Has been 10 months later and got a call to pick up my car that the issue has not been fixed but they no longer wish to have my car due to part unavailable. The car has been sitting on rooftop being exposed to weather ******** and has never been moved. I was contacted by cal star motors stating that both my batteries to the vehicle were dead and that they lost my key. I was ********** to pick up my car **** with the issue still *********** I was told that the car **** fine and brake will not *********** even though the issue has still not been fixed. My car has very low miles and has always been up to date on ************ With the car sitting for almost a year with two dead ********* and being ******* to the sun and other weather elements, I am very ******* when I have been told this whole time the issue is getting close to be ******** and now they change they story and say its not and to come pick up your vehicle. I am now being charged 240$ for 2 new ********* and they are providing a new key. I am very ******* and ***** to pick up my car being that my car is undriveable having the abs issue is still a problem. I have been without a car and had to spend addition money ********* transportation throughout the year on a weekly basis. I feel that *** Star ****** ******** **** is trying to unload my car back to me after ********** the vehicle for the last 10 months and not providing the service they has agreed to. Please feel free to give me a call in where I can provide more information on this case. my phone number is XXX-XXX-XXXX. I am looking to resolve this situation and need assistance in doing so. I believe there are more things wrong with the car due to *** Star ****** ********** in storing my vehicle while waiting for the abs module that seemed to be on back oder. Having a car sit for 10 months with two dead ********* and a lost key is ************* My car at *** Star ****** has been nothing but a ********

  Business Response

  Date: 06/30/2022

  Consumer Response /* (2000, 5, 2022/05/09) */ Hello I recently submitted a complaint to Cal Star Motors Glendale Ca. I made the claim in haste and during a emotion period. I am ashamed and would like to retract my complaint. Cal Star Motors delivered my car in exceptional shape. Please contact me at*************