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Introstem Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the product on November 9th 2023. The product was received on November 14th. I opened the jar and found that it was half full it was also counterfeit. I have the authentic product that I compared it with and it was clear that the jar was half full. I applied it to my face and could tell right away that it didnt have the right texture, smell nor moisturizing capacity of the authentic product. The authentic product has a Hemp leaf on the inside lid and this box has a URL code. Im so tiered of fake products out there. I want a full refund for my $280 that I paid to PayPal.

  • Initial Complaint

    Date:05/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I were lured into a cosmetic and beauty business off the street. The staff are all taught the same fraudulent sales pitch. They placed product on my wife as part of the sales pitch to sell their cosmetic products. We purchased a three item package for nearly $500 that allegedly sells for over $1800. After leaving the product made my wife break out. We attempted to return the product and were told no refunds. Upon examining the receipt, it did state no refunds. That said, there are no signs posted about the no refund policy, and we were not told prior to charging our credit card that no refunds were allowed.Subsequently, I researched this company, the manufacturer of the products, and reviews. The reviews of the business practices are overwhelmingly negative, and the products themselves sell on Amazon and other online retailers for less than 1/3 of the discounted price offered by this business.

  • Initial Complaint

    Date:04/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought products today 04/08/2023 from the Introstem store inside the mall in ******** **********. I worked with two attendants. The first one demonstrated the product on half my face. She showed the very high prices online and promised a good discount telling me she is a manager and talking in a low voice so that nobody can hear. I agreed for 350 dollars for 3 products as I thought it would be a good gift for my wife on our wedding anniversary. She returned and said she had made a mistake and it will be 100 dollars more. I said ok. Then she handed me over to another manager because she was busy. The new manager showed more products and made huge discounts after I refused to buy them multiple times. She was also convincing me that it was the deal of a lifetime because she was the manager. I eventually agreed. Who wouldnt want to surprise their wife with a great gift. It was very stressful, I am an adult, and I should have recognised what this was. At no point it was mentioned they do not refund. I came home and gave this to my wife. She wasnt familiar with the brand. A quick search online showed her the same product being sold on Amazon for a for a fraction of the price. She checked the receipt and it says No refund. What I thought was a gift she will love became a disappointment.

Introstem Store is NOT a BBB Accredited Business.

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