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Business Profile

Stone

Heal and Manifest

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enlisted for ******************************* month-to-month Open Heart Membership on Sep 4, 2023, 9:24?AM. I searched the website on how to Cancel this Membership and could only find vague words of '(email to cancel)' on the membership page in small print with 'Month-to-Month' written in large print on that same page, thus I emailed my request for cancellation on Oct 1, 10:16?PM. I did not hear any response and thus emailed a second time on Oct 3, 6:23?PM. I received the following response on Oct 4, 2023, 6:55?PM "Your cancellation was already processed. But it does take 5-7 business days so your access will end on November 4th." Despite my cancellation prior to the next subscription cycle, I was charged for the membership that I requested to cancel. In honor and in alignment with Cal. ********************** Code ***** (The statute requires businesses to disclose subscription terms in a clear and conspicuous manner, including cancellation information, and obtain affirmative consent before charging consumers debit or credit cards on a recurring basis.) I emailed a request for a refund on Oct 10, 2023, 9:16 for there was no disclosure on the website of a need to cancel the month-to-month membership X amount a days prior to its renewal, plus I requested prior to the renewal date. There was no response, thus I emailed again my request for a refund on Oct 16th. On Oct 18, 2023, I was given a link to the membership page and told that the terms of cancellation where on there; the website was updated from it stating reading '(email to cancel)' [I have a screenshot from Oct 12, 2023 showing this] to '(cancel anytime via email after 45 days)' [Updated sometime after Oct 12 but before Oct 18] . On Nov 2, *************************************************************** policy; there was no response as of today, Nov 8, 2023. I came in honor each time with my request and I was not met in honor with honesty and transparency. I request that this unauthorized charge to be refunded.

Heal and Manifest is NOT a BBB Accredited Business.

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