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Business Profile

Tool Rental

SunBelt Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tool Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a floor sander costing $75.00 for one day. Sunbelt withdrew $400.00 from my account! They said they didnt, but they did. I spoke to them about this for 2 days in which they denied pulling the money, but said it was just a deposit. A deposit for more than 3xs the rental?!!The $400 came out of my account sending it into overdraft where I incurred fees to keep things from bouncing.Sunbelt said theyd credited me back $243.91, but my bank said nothing was pending. I put a fraud report in with my bank.

    Customer Answer

    Date: 08/20/2024

    Your system defaulted to the Texas address.  The place I had an awful experience at was:

     

    sunbelt rentals

    ***************************************************

    Business Response

    Date: 09/04/2024

    I wanted to address a recent issue that has arisen regarding a rental transaction with ************. It has come to my attention that she encountered some difficulties during her interaction with our services, and I am truly regretful that this matter was not brought my attention sooner to allow for timely resolution. 

    I acknowledge the concerns raised for the sander rental. While we do have policies in place to ensure clarity on deposits and obtain customer consent before proceeding with transaction. I understand that in this particular case, the experience may not aligned with our usual standards of customer service. 

    I would like to extend my sincerest apologies to ************ for any inconvenience or frustration caused during her rental experience with us. As a gesture of goodwill and to make amends for the less than satisfactory service she received, I have taken the decision to fully refund the rental amount in question, with no additional charges. 

    thanks, 

    *****. 

    Branch Manager.

SunBelt Rentals is NOT a BBB Accredited Business.

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