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Business Profile

Towing Company

CJ's Tow Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7/2023 I suffered another attack from a retaliating party that involves cyberstalking, stalking and I was unable to drive in my vehicle any further and had to call for a tow service. I called my insurance, uncertain if the call went to my insurance and the cyber stalkers took the call to ensure I would be stuck in my vehicle and pay out of pocket costs. The dispatch that I spoke with claimed the tow service they ordered was going to be too long and sent someone else, CJ's Tow Service who arrived and after I expressed my insurance should cover it, the tow driver claimed to have called my insurance and claimed they would not cover anything. I was charged a total of $245 and my insurance never reimbursed me, because they did not know of the incident. Late 2024, I discovered that CJ's Tow Service *** had a suspended license with the California Secretary of State and was not supposed to be taking any claim calls or servicing for tow service, but most likely, aiding a retaliating party against me. The transaction in my ****************************** account shows up as 12/8/2023, CJS Tow Service *** ************** ***********************, $245

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CJ's tow service damaged the front bumper of my vehicle during a tow on 7/25/2024. ***** from CJ's Tow Service acknowledged responsibility, and claimed that the company would be paying for the damage by 8/2/2024. The company has now stopped responding to message, and refuses to pay for the damage or provide their insurance information. Please see attached text messages with ***** for proof.- Dispatch ID #****** - Caller ID #******** - Vehicle: 2017 ****** Mirai, ** License Plate ******* 7/**/2024 - I spoke to ***** from CJ's Tow Services by phone, and informed him of the damage during the tow referenced above. ***** asked for pictures of the damage (which I immediately sent him via text message), and stated that he would speak to the driver and follow up with me.7/29/2024 - I contacted ***** via text message, and provided an estimate for the damages. 7/29/2024 - ***** stated that his company would pay for the damage directly by 8/2/2024.***** has since stopped responding to text messages, and has not provided his insurance information.

  • Initial Complaint

    Date:08/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unlicensed *********** Quoted me $100.00 for a tow (1Mile) then Fraudulently Charged my Credit Card $200.00 Never provided a Invoice-Required by LAW

CJ's Tow Service is NOT a BBB Accredited Business.

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