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Business Profile

Web Hosting

KeyConnect

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The key connect app don't work. I try to contact but they are busy. Not answering at all

  • Initial Complaint

    Date:09/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of purchase Aug 4th 2025 pd by MC of ****** Have tried repeatedly to contact someone they say they are busy and will get back to me keep asking for vin number however I live in ****** and this was purchased in error and realized this right away and tried to stop payment but was unsuccessful I have emailed and contacted through messenger but without success I need some help

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked at the Key Connect app on ****** play. After downloading it I found it did not work with our vehicle. I was not supposed to be charged and they charged my card $29.37.I have reached out to them multiple times requesting a refund with no response. I have also reached out to ****** Play who have refused to assist. I read the reviews after and this company has ripped off many people.I want a refund for a product I never used and doesn't work with our car.

  • Initial Complaint

    Date:09/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to use Key connect for my vehicle which had the keys locked inside. unfortunately, both my husband and I struggled to navigate the app and gave up within an hour of attempting and having paid the annual fee of $69.99. I cancelled within an hour of making the purchase. I have tried to make contact by phone and email with key connect, with no response. I am looking to get refund for the annual fee.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car is not compatible with keyconnect. I have tried several times with no results. I took the service out on July 26th and canceled the same day. I put my Vin in and it said my car is not compatible

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $21.99 for this service because it said it was compatible with my car, so I could use my phone to lock and unlock my doors from my phone, I went on and made an account through the ****** App and it says my car isnt compatible, so I have sent to messages because there is no phone number to call and I get a computer generated message back. I did this today 4/13/2023 and all I want is a refund because it does not work with my vehicle.

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the KeyConnect App to be able to remote start my new car. The app does not work and there is know way for me to contact customer support. Feeling Misled as this app was pricey

  • Initial Complaint

    Date:11/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was installing a auto start in my ****** pickup, and you had to install a app in order to use it. I was wanting th *** app, and I must have accidentally clicked on KeyConnect app. (they are right next to each other on the app store). Upon realizing that I had the wrong app, I installed the KeyConnect app and in order to use it you have to pay for the subscription. after doing so, I realized that this was the wrong app and then went and got the correct app for my remote starter. I have tried to contact them via phone and email, and neither of them will go thru. All I want is my money back ($73.84). Upon so research, there seems to be a lot of the same issue with them. I know it was my fault for clicking on the wrong app, but you should be able to cancel the subscription. I tried within an hour of doing this. I just cannot get a hold of them. You try to send email and it wont go thru, you call and verizon recording says unavailable. Very frustrating. I got a hold of my credit card company, and they cant do anything yet because it is still pending. I will reach out to them again once it goes thru. This company has a scam going on that just isn't right. Thank You, **********

    Business Response

    Date: 12/23/2022

    Consumer Response /* (2000, 9, 2022/12/22) */ Through a lot of research,I found out that the company is owned by ********** Through a lot of communication for 2 1/2 weeks, I finally got them to refund my money. Thank you for your help. **********

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