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Business Profile

Auto Lube

Jiffy Lube

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/23/24 I went to Jiffy for a routine oil change. It was time to replace my air ************** filter too so all 3 svcs were done & paid($200). Didn't drive until 8/28/2024:Engine light came on, car started to sputter & sound weird when pressing gas. 8/29/24:took car to dealership to get diagnostic tests. I was informed a code came up requiring further inspection(quote $370). Informed me my recent air filter rplcmnt was installed incorrectly & at an angle causing a restriction on airflow & stuttering while accelerating. Incorrect installation allowed ******************* to dirty mass air flow sensor. Air flow ***************** body compensation at limit & needed a body cleaning & new air filter. After other findings, charges increased to $595. Dealership completed services that day, & immediately after I went to Jiffy to discuss issues & ask for a reimbursement as their services caused other issues & unexpected costs. ******,ast. store manager, had me complete an incident report & told me I would get a call next morning from mgr. Beginning 8/30/24 - I had to call Jiffy every time to get info or a call back. I initiated every conversation, Spoke with ast ************** mgr ***** *. I provided a photo from the dealership of the incorrect installation of air filter. They said it wasn't enough & needed the part, which I couldn't get b/c I was told days too late. Jiffy refuses to admit any wrongdoing. There has been 10 calls all initiated by me, the customer, & not ********************** trying to resolve the situation. They said I could watch video of service but even if I brought someone in who could positively confirm they did it wrong, it wouldn't change anything. They blame dealership & take no responsibility for the error that caused $595 of extra costs instead of just the original $200 I paid at Jiffy Lube 8/23. Mgr. & Ast. Mgr. have not tried to apologize or resolve the situation at all. I have received terrible customer service when trying to understand & get answers.

Jiffy Lube is NOT a BBB Accredited Business.

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