Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against 360 Booth Experts, with the intent to resolve this issue. I did not receive the printer stand as shown on the website, the website advertised a printer stand, I received a TV food tray that is not designed to bear the weight of the printer. I tested the product when I received the printer, it fit and seem to work. The wood grain was darker than the booth, but was willing to keep it so I did not have the hassle of dealing with 360. I am now only asking for it to be replace because I used it for an expo and the TV tray could not hold the weight of the printer and began to flex. I reached out to the company in attempt to get it resolved I was asked if I would like to have it resolved after ****** projected all the issue back on me. I sent her a lengthy response explaining my frustration with the company. I let her know I was willing to work with to avoid a complaint and negative review. I never received a response after. The company sales the stand for $500, I received a TV TRAY for $53.15 from ****** instead of an actual commercial grade printer stand like featured on website. ****** advised me the one on the website is faulty and they no longer use it, however they have it one their website to purchase. I have included picture showing what was advertised and what they offer for $500, you can clearly see it is the same product. I requested the name of the brand to lookup the recall and was never provided one. I have attached a full detailed complaint of what I have had to deal with. I am only requesting the company work with integrity and do the morally and ethical thing and provide me with a printer stand that was designed to uphold the weight of the printer, not a TV Tray. I have attached full history of all contacts made between 360 and I, in hopes to have an understanding with my frustration with the company & why I originally stuck with the TV stand, I would not be pursuing this if it had worked to avoid the stress.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a photobooth off this company and the tech support they offered that we paid for was not full filled. They sold us product that was used and did not let us know they were selling us used product. They said our tech support was for one year and now they are not wanting to deal with us. We lost out on an event due to the tech support hanging up on us after just sending us a video to look at. What we were promised in the contract was not fulfilled

  Business Response

  Date: 02/24/2024

  360 Booth Expert, LLC.
  *******************************************************************
  2/23/24
  
  
  Better Business Bureau
  ************************************
  ******** ** 95128
  
  
  Subject: Response to Complaint filed by ***************************, ID ********
  
  
  Dear Better Business Bureau,
  
  
  I am writing to address the complaint filed by *************************** against our company, 360 Booth Expert, LLC. We take customer satisfaction seriously, and we appreciate the opportunity to provide you with our perspective on this matter.
  
  
  Firstly, we acknowledge that our company has provided one-on-one technical services to *************************** on several occasions regarding their Photo Booth equipment. We understand that there were instances where the product arrived with minor damage during shipping, and upon recognizing this, we promptly replaced the affected components, including the Photo Booth, camera, and other accessories at no additional cost to the customer.
  
  
  To ensure their satisfaction, we went the extra mile by personally delivering the replacement units to their home, where we set up and demonstrated that the new Photo Booth was in perfect condition and fully functional. We only left the premises when we were certain that the client was happy with the product.
  
  
  It is important to note that during the purchase process, we clearly inform our clients that while we provide technical support, we do not assume responsibility for running their business. We emphasize that all necessary learning materials are available through our online membership, which includes videos and guides that have proven successful for countless customers.  *************************** and his spouse were granted access to these learning materials from day one.
  
  
  Despite their apparent lack of familiarity with the provided online resources, our commitment to customer support led us to offer additional assistance beyond the agreed-upon terms. We voluntarily conducted an in-person demonstration at their home, even driving an hour to provide further guidance. We genuinely sought to create solutions for their concerns and went above and beyond to accommodate their needs.
  
  
  However, it has become evident that *************************** has unrealistic expectations, seemingly wanting us to run their business on their behalf. This is simply not a service we offer. Any invoices issued by our company clearly state that technical support is not billable, as it is designed for clients to learn at their own pace through the online membership.
  
  
  Contrary to their claims, we have an extensive record of providing constant support to *************************** as evidenced by numerous text conversations and communication logs. When they contacted our support line on a Saturday evening, our technical advisor promptly responded and offered a solution to their issue. Regrettably, they expressed disinterest in attempting the provided solution, while also resorting to verbal abuse and the use of vulgar language towards our associate. Despite this unprofessional behavior, our associate continued to offer assistance until it was clear that the client was not willing to try the suggested solution.
  
  
  Due to their repeated refusal to cooperate and attempt the simple solution provided, we regretfully informed *************************** that we would no longer be able to assist them. It is essential to prioritize the safety and well-being of our employees, and we cannot tolerate abusive language or menacing behavior. As a result, we made the decision to discontinue phone support and instead communicate strictly through written channels to document interactions.
  
  
  We want to stress that the company's online membership, with its ongoing updates and educational videos, remains accessible to ***************************. In regards to a refund, we regretfully cannot accommodate their request as no payment was made for the services they are now seeking to refund, as clearly stated on the invoice.
  
  
  As a business that prides itself on customer satisfaction, we continue to assist all clients through various platforms such as Instagram and ******** Our aim is to provide valuable content and support to ensure their success in operating our products.
  
  
  We hope that this explanation accurately portrays our perspective on the situation at hand. Please do not hesitate to contact us if you have any further inquiries or require additional information. We appreciate your time and attention to this matter.
  
  
  Sincerely,
  
  
  ***************************
  Owner
  360 Booth Expert, LLC.