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Business Profile

Guitars

Guitar Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Guitars.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a guitar and lessons for a Xmas gift on December 3rd. They immediately double charged my card. It took 5 weeks and half a dozen in person visits to get the second charge reversed. A nightmare.Then a month later, I noticed another charge on my card from guitar center for $260 that I did not authorize and was not even aware of. They auto charged my card for another fraudulent charge!I called them 3 times to get the charge reversed but its like talking to a potato. The employee told me, "oh we're like a gym membership, you have to cancel our autorenewal or you get autobilled and we dont refund or cancel charges." But, when you purchase from them they DO NOT inform you of this and they dont require your signature to impose this "gym membership" on you.Useless employees and zero customer service. This place has a fraudulent billing system and they make it nearly impossible to rectify their charges. I had to cancel my card and file fraudulent charge alert with my bank.I highly recommend anybody to stay away. A racket. They must be desperate for business if they have to scam customers for extra money. Not a sustainable business model and I'm sure we will see going out of business signs on this building soon.Oh and a side note... The instructor for the lessons was terrible. Not even worth the cost in the first place. This place is garbage all the way around. What type of musical instrument store compares themselves to a "gym membership"?If you buy anything from this store, pay cash or report your card stolen immediately after you leave the store to save yourself a major headache later.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought a PRS guitar that was marked delivered by *** but however never got the package. Guitar center and *** stated multiple investigations with *** however *** continue to close all investigations due to me not being available but both never contact me regarding the case. However j found out *** left a picture and the picture of the package is left in area that Im not familiar with and I sent guitar center a picture of my door way with not only my door number but my address yet guitar center still declines to assist with refund

Guitar Center, Inc. is NOT a BBB Accredited Business.

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