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Business Profile

Investment Management

Growth Investments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple complaints have been made to corporate and to the property manager to fix the ******Que. But we were told they are new and they won't repair them. We are told that we need to report broken items and they will fix them, but it has been almost a year now and still the *** is not fixed. We pay rent to have items available to us. This could be a safety issue if not fixed. We all in the courtyard want the *** fixed so we can use it. It is located in building ****. We are unable to pay someone to fix it.

    Business Response

    Date: 11/14/2023

    The apartment complex *********************************** lives at has 5 BBQs available to residents.These BBQs were replaced with new ones in 2019 and, to our knowledge, all are working as they should. Although we don't have record of any BBQ needing service, we will have our maintenance staff check them all for proper function. If ******** has knowledge of one needing a specific service, it would be most helpful if ******** submitted the service request to the onsite management staff. ******** has reached out to us many times in the past (by phone, in writing and, via email) thus it's surprising that this supposed issue bypassed us completely before a complaint was sent to the Better Business Bureau.

    Customer Answer

    Date: 11/14/2023

     
    Complaint: 20814768

    I am rejecting this response because: neighbors in #** and myself have reported it to ******************* who told us they will not be serviced. I also emailed *** and said it was not working.  The courtyard is **** and it is the left side.

    Sincerely,

    ***********************************

    Business Response

    Date: 11/27/2023

    The back-and-forth as to where the communication failed seems counterproductive so I won't be addressing that matter in this response. However, as stated in my initial reply, all BBQs at this property will be inspected and repairs initiated as needed. We appreciate the information as to the specific location needing repair and have passed it along to our maintenance personnel. Residents can use another of the provided BBQs at this property if ever necessary / desired.  Thank you.

    Customer Answer

    Date: 11/29/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Growth Investments is NOT a BBB Accredited Business.

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