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Business Profile

Mailing Services

The UPS Store # 0893

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 4th of March 2023, at approximately 4:50 pm I had stopped by The UPS Store, which is where my personal mailbox is located where I pay the business $125 for three months of personal mailbox usage. I had went inside the store to pickup items that was ordered online by myself from ****.com, and there were two individuals there. A ************************* and a Hispanic female there, and when I had came to the store prior the male would always give me a cold stare which would make it uneasy for me to pick up and check personal mail. All the other employees there are professional, and aided with help from whenever I came to pickup packages or check personal mail. Furthermore, when I came in on the 4th of March at 4:50 pm expecting four items that was received the day before. The female of the two, told me they received only one package which was a big box that contained three of the items that I ordered. What I ordered from ****.com was one black pullover jacket, black sweatpants, socks and a pair of gym shoes. Before I picked up the box, I had asked the female is this everything, she said yes and from there I left the store with the package not expecting the socks to be missing from the package. I had contacted ****.com, and told them about the issue. After that, I had checked the tracking information, and it shows the item was delivered and signed by RROY on the 3rd of March 2023 at 10:06 am. This is the ***** tracking info for the missing **** Everyday Essential Socks from ****.com ************.

    Business Response

    Date: 03/27/2023

    Issue has been resolved with the customer Mr. **********************

The UPS Store # 0893 is NOT a BBB Accredited Business.

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