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Business Profile

Wholesale Bikes

PowerMax Ebike Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Bikes.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bike from this company. It arrived damaged. I contacted Power *** that day. It took over a week to get a response. after i replied, it took them another week to respond again. they agreed to replace on of the parts. I replied and waited three days for power *** to respond again. they did not. I contacted PayPal (through whom i bought the bike), so that they could get a response from PowerMax. PayPal confused the situation. Weeks later i contacted PowerMax directly again. They gave me the email to their warranty division. eventually the warranty representitive said that PowerMax is not responsible because the bike was damaged during delivery. Something that I made PowerMax aware of the first time i emailed them. PowerMax has a warranty on all bikes and bike parts. They are refusing to live up to their warranty. In summary, i ordered a bike with a warranty. It arrived damaged. PowerMax is now doing everything possible to avoid responsibility.

    Business Response

    Date: 04/17/2023

    PowerMax stands behind it's warranty (Which covers any part that is not functioning).

    Damaged parts during transportation, needs to be handled by the shipping copmany (UPS).

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an ******* ebike from this company on September 27th, 2022. I rode it twice and the control box fried wires. It took me over 2 weeks to get a replacement and they will not return my phone calls or emails. They sent the wrong control box and also still owe me 100.00 refund due to the bike that I wanted was out of stock and I had to get the Eagle 1 instead. I have called them multiple times throughout the day and sent emails and cannot get a response.

    Business Response

    Date: 11/08/2022

    Business Response /* (1000, 5, 2022/10/25) */
    We strongly disagree. The replacement controller has been shipped to customer and the $100 refund check has also been mailed yesterday.

  • Initial Complaint

    Date:08/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue with this bike is that the arm crank and/or the pedals seem to be incompatible or defective. This has caused the pedals to fall off at very bad times such as crossing streets and this has put me into some dangerous situations. I also need these pedals for more power to go up hills. The breaks are also very poor on this bike which has also proven to be dangerous. I have tried reaching out to the company without any success. I would like to get replacement arm cranks, pedals and breaks so that I can use this product safely. I also think that I should be refunded at least $100 for parts and my labor since I tried to fix the issue that they caused, however I would be ok with the bare minimum which is the replacement parts.

    This is all of the info from ****** orders.
    ORDER PLACED
    June 28, 2022
    TOTAL
    $1,753.91
    SHIP TO
    ******************
    ORDER # *******************
    View order details View invoice
    Delivered July 7
    Package was left on an outside porch
    PowerMax Ebike ******************************************************************************************** Perfect ebike for Mountain, City, Hunting or Any Other Off-Road Adventure
    PowerMax Ebike ******************************************************************************************** Perfect ebike for Mountain, City, Hunting or Any Other Off-Road Adventure
    Return window closed on August 5, 2022

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/31) */
    Your assumptions regarding the crank and brakes are completely false. We sell these bikes to all customers with ZERO issues with crank and brakes.
    We also stand behind all our products with warranty and best customer service.

PowerMax Ebike Inc. is NOT a BBB Accredited Business.

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