Reviews

Review Details

• Review fromDemi L

  Date: 10/04/2024

  1 star
  AppFolio is not tenant-friendly, which makes it not landlord-friendly, and it tees up a scenario of fees that violate California state law. Specifically: 1) AppFolio only offers fee-paying methods to pay rent. If The owner/manager doesn't absorb the fee or allow a non-fee paying method, the owner/manager will be in violation of rent stabilization laws which cap rent. The fees would constitute as in excess of same. 2) The app doesn't allow for any rent due date but the first of the month, creating a misrepresentation that a tenant, whose rent isn't due on the first, to appear OVERDUE and in arrears when they are not. This causes confusion and stress - creating a false narrative. This is unethical. No client would allow themselves to be shown consistently as delinquent when they are $0 balance. They would cease to do business with a company that can't even get that right. Accounting is a core aspect of AppFolio but they fail to provide for the most basic of correct information and accounting. And who is at the mercy of both of these: Tenants. Tenants did not choose AppFolio. When rent is already so unaffordable, AppFolio in July 2023 decided to make money on tenants who can ill afford it. Even banks don't even charge for ACH. If renters want to go around the AppFolio to avoid fees, they have to mail. This would create hassles for everyone and AppFolio wouldn't get a dime - so it's almost worth it. As far as I'm concerned AppFolio is what is wrong with America. Taking advantage of the wrong people they claim to serve.

• Review fromThomas U

  Date: 09/30/2024

  1 star
  My condo HOA fees are handled by AppFolio. My statement is late every month, but on the last day of each month I get a message from them informing me that my payment is due. I wonder if this might by by design, that they might be sending the statement late so I will be prompted to pay $9.99 to use their online payment system to prevent the payment from being late. I complain the the building management, but in the end no one is available, responsible, or accountable.

• Review fromCasey W

  Date: 09/25/2024

  1 star
  Cash grabbing property management platform. Can't pay rent without a $2.50 fee. Ridiculous.

• Review fromDaniela S

  Date: 07/16/2024

  1 star
  I was double charged for my July rent by Appfolio and there is no way to contact them to dispute or reverse the duplicate transaction. This is over $1000 dollars that needs to be credited back.

• Review fromNavdeep S

  Date: 07/02/2024

  1 star
  Horrible customer service. No communication. Can't find anyone to resolve any of the issues?

• Review fromRonnie S

  Date: 06/03/2024

  1 star
  Terrible customer service. I cancelled my service and they won’t “let me” cancel. They keep billing me . According to California law, an online software is supposed to have an easy way to cancel and easy way to read the contract. They purposely hide this feature. There is no place on my profile to cancel my service or read my contract. They have no customer service number. Do not sign up!

• Review fromheather b

  Date: 05/20/2024

  1 star
  My landlord uses Appfolio for me to pay my rent, and I accidentally put the wrong date down to pay my rent for next month. I put today's date instead of the 30th. Appfolio doesn't allow the renter to modify or cancel a rent payment, which is ridiculous for the renter. Mistakes happen, and Appfolio doesn't provide the renter the ability to correct a mistake, so I'm trapped into having to call my bank to stop this payment and I will have to pay a service fee to stop this payment from going through because they don't give renters the ability to fix typing mistakes in the 21st Century. I don't have the funds in this bank to cover this payment until the 30th of this month. I want them to give renters the ability to modify or cancel rent payments that are incorrect and not incur fees because of a typing mistake

• Review fromBritany L

  Date: 05/18/2024

  1 star
  Horrible communication. Took 5 days to process. Repeatedly asked for income verification from spouse that was a "stay at home mom" then stated application was incomplete!

• Review fromCyndi B

  Date: 04/13/2024

  1 star
  appfolio portal takes your rent and charges $10.00 for a service fee. This is a “manager” to your apartment building. Appfolio portal claims that it takes your rent and pays the landlord the money you send them. But a $10.00 fee is added on to this. I would like to know if this is legal. Does the manager of a building have the right to charge the tenants a fee to pay the landlord the mortage? We the tenants are also having our parking spots taken away from us. The managing company claims the owner is going to build tiny homes where we park our cars! Is this legal? When I rented my apartment here at *** * ********* ***** *** Los Angeles, CA, 90004, I did so because it came with a parking spot. We here at 204 N Manhattan place have been harassed and I am more scared now not knowing what is next!

• Review fromMalcolm B

  Date: 04/04/2024

  1 star
  I have paid rental fee for years via ACH using my checking account, with no associated fees. Out of the blue I have just been billed $2.49 for this "service." No prior notification, and NO authorization provided for them to access or debit my checking account. Seems to me there is a word that describes taking someone's money without approval - i.e., "theft."