Complaints

This profile includes complaints for Yardi Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Yardi Systems, Inc. has 28 locations, listed below.

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  Yardi Systems, Inc.

  430 South Fairview Ave. Goleta, CA 93117

  
• 

  Yardi Systems, Inc.

  12963 S Frontrunner Blvd Ste 300 Draper, UT 84020

  
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  Yardi Systems, Inc.

  2795 E Cottonwood Pkwy Ste 140 Salt Lake City, UT 84121-6954

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  Yardi Systems, Inc.

  2755 E Cottonwood Pkwy Ste 450 Salt Lake City, UT 84121-6966

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  Yardi Systems, Inc.

  2000 1111 W Georgia St Vancouver, BC V6E 4G2

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: D*********@GMAIL.COM/Account Registration for Concordia Properties on SecureCafe. Hello: My name is D**** ******* I am 75, My apartments were recently purchased by a company called Concordia Properties This company utilized your horrib account management system - which links your email address to any previous application that you have under your email address - which causes a popup advising that there is already an account under the said email when it is entered into the email field for an account registration. I do not have an account with Concordia properties, but with RENTCAFE. This causes me to not have the ability not register the account. I have sent an email to these people and have not been assisted for almost a month now. Everyone wants money, but no one wants to do any work in this country. What are you people doing? I need to register my email address: D*********@GMAIL.COM with access to Concordia Properties using the RentCafe site. GET IT DONE!

• Initial Complaint

  Date:07/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (my wife and I) reside at Vista Brooklyn apartments in Jacksonville, FL and, as residents, we are forced to use RentCafe for payments and maintenance requests in order for the onsite Property Manager to absolve themselves of responsibility and blame RentCafe ("a part of Yardi System), which does not have a working phone number or any means to contact them directly. We had set-up autopayment for our rent on RentCafe to be executed on the 1st of every month. This process worked flawlessly for months with the most recent confirmation receipt coming on 06/01/22. We never once altered our bank information and always maintained excess financial capacity in our payable bank account. Without any notification (phone call/text/email) through the many ways we have listed as our points-of-contact within RentCafe, RentCafe cancelled our online payment ability and cancelled our autopayment. As such, our payment was not executed on 07/01/22 and this first indication we had of late payment was an eviction notice. The online portal is still unavailable for payment for us to pay our Rent. We had to pay cash, in-person to rectify the mistake. However, the onsite Property Manager has no relationship to RentCafe (by their own admission) and RentCafe does not answer their phone so how to we ensure we've paid RentCafe and therefore resolved this problem? We seek a refund of our late fee and resolution to our outstanding credit score we have earned.

  

  Business Response

  Date: 07/20/2022

  Thank you for submitting your concern.  We appreciate the frustration that a late payment can cause.  We did thoroughly look into your concern, and the late payment was not a result of a processing malfunction.  The autopayment was processed correctly based upon the schedule that was set for that recurring payment sequence.  The previous recurring payment period was set to expire on 6/29/22, which is why the July payment was not automatically processed - it was not scheduled or authorized to process.  That duration would have been chosen when the recurring payment sequence was initially created.  The newly created recurring payment schedule is set up to expire on 4/1/23.  Please keep that date in mind so that it doesn't result in a late payment the following month. 
  
  With regard to the late fee, that fee is charged and maintained by the property manager, so they would be the correct party to address that request with.  The Yardi team has reached out to the property manager to make them aware of the dispute. 
  
  Yardi considers this matter closed.