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Business Profile

New Auto Parts

Moss Motors, LTD.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Christmas their website listed a Jass Performance Console Delete Carpet for 0.00$ so I purchased at 12:27 PM with 5.99$ shipping. There terms of use on there website states “2. PRICE. It is Moss’ intent that prices in our Catalogues and on our Website are accurate and up to date. However, prices are subject to change without notice. Please inquire about price at the time of purchase.” at time of purchase it showed 0.00$ and 5.99$ shipping. They then called and forced me the only option to cancel or give them 79.99$ payment. So I was forced to cancel.

    Business Response

    Date: 12/27/2023

    The customer has already been contacted via phone. The price was clearly posted in error and the customer did not verify the price with us before the purchase. The customer was never charged, nor was the ordered processed.  We have already attempted to explain the situation and offer our apology for the confusion. No refund is due, as it was never charged.

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First-time customer. Ordered car part 40******29 for my Mazda Miata and was charged $49.77. D** ***** the sales manager emailed me 3/30/23 to tell me I'd get a refund, but he only sent me back $38.96. (See attachment for credit card statement of charges proving this) I brought this to his attention April 24 at 12:08 a.m. via email and as of April 28 (7:15 pm) he's not responded - provided attachments with charges from my credit card to verify my claim. I sent another email April 28th and he's not responded to that either. They claim to have shipped the item and that the item was returned. I never received the item, I never saw the item, I never touched the item - but they did confirm via email that the item was back in their warehouse. Prior conversation with their customer service team have been challenging. "Ella" spaced out on the phone with me - it was very awkward - and customer service supervisor "Dan" was very condescending and insulting.

    I'm requesting a Refund of the $10.81 as well as $0.25 for the interest on my credit card for this unnecessary charge.

    I was asked to check boxes if this complaint has been filed in a court system - it's not yet, but a complaint is being filed with the Texas State Attorney General's Office as well. I will not rest until this refund has been processed and justice is served.

    Business Response

    Date: 05/03/2023

    We are refunding the shipping. See attached for the detailed timeline of the customer's order, failure to receive the order and subsequent refund.

  • Initial Complaint

    Date:12/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered, paid for and received a vintage car parts order but one significant piece of the order was wrong. Contacted the company numerous times with no call backs. Sent emails, no response. Finally talked to customer service who assured correct part would be shipped by 12/9/22. It was not. Company will not respond.

    Business Response

    Date: 01/11/2023

    We need more than a name and general comments without a specific order number or customer number in order to properly research this dated complaint.

    Customer Answer

    Date: 01/12/2023





    I have reviewed the response made by the business in reference to complaint ID 18561220, and find that this resolution is satisfactory to me.




    Regards,



    K**** ******








































Moss Motors, LTD. is NOT a BBB Accredited Business.

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