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Business Profile

Pest Control Services

O'Connor Pest Control Santa Barbara

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 4, 2024, I hired O'Conner Pest Control to address the cause of rodent droppings found in my condo.
    Their representative came and told me his company could handle it. He filled out a one-year contract. He did not tell me other options his company has for payment or timing of work. (See uploaded contact)
    Because I was quite rattled by evidence of rodents and unaware of other options, I signed the year-long contract and gave him a voided check. $1800 was taken from my account by O'Conner Pest Control.

    Between Sept 4-Oct 11 (six weeks) they have only come 5 times. It was critical to check their traps frequently, look for entry points-but this didn't happen. Once time there was two week between contact. I called and only then did they send a technician. Numerous promises were made to send a technician asap were not followed through with.
    Oct 11 was the day I decided they weren't living up to the agreement and I wanted to end the contract.
    Speaking to an administrative employee on the phone I asked to speak to the branch manager who wasn't available, this employee said that I had choices: to end the contract and get a refund. She said she would tell the branch manager my intent: to end the contract and get a refund. A technician came two days later, I told him I was done with O'Conner Pest Control-he then left.
    Their traps are still in my condo, non-effective. Two nights ago, I saw a rat on my nightstand about eight inches away.
    I am not sleeping at my home because of ongoing rodent activity.

    **My intent is to end my contract with O'Conner Pest Control, not have any repercussions following, and to pay for:
    -a board nailed to the bottom of my front door
    -a hole patched in my front wall including a wire mesh installed inside site of hole
    -some goop applied around drain pipes in two bathrooms.

    I would like a refund for the balance of the $1800 after my payment of items done (the amount within reason)

    Thank you for your help,
    C******* ******. Oct 15, 2024

O'Connor Pest Control Santa Barbara is NOT a BBB Accredited Business.

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