Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment in September 2024, where YES Energy Management provides the water and sewage services. Unfortunately, both meters were not working when I moved in. Since then, I’ve been trying to get the issue resolved so that either YES Energy Management or the Property Management can arrange for the meters to be fixed. Because of the malfunctioning meters, I’ve been overcharged every month — around eight times more than the normal usage.
  
  YES Energy Management was supposed to create a proposal for Property Management last month to start the process of hiring a third party to fix the meters. However, they haven’t done so yet and have no clear timeline for when it will be completed. The ongoing miscommunication between Property Management and YES Energy Management has made it difficult to reach a resolution. I’m hoping this can be addressed as soon as possible.

• Initial Complaint

  Date:08/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a broken water meter for 3 months. It had a crack in it. There was water leaking out of it. I let the property manager know about it in April. Nothing was done until late June. Yes Energy Management took a month to schedule a repair. It has to be done through the Property Manager because it is a 3-party billing company. When the technician arrived, he said he wouldn't replace it because there was a leak. Once the plumbing leak was repaired, they fixed the meter. Two days ago, I got my billing statement which includes water, wastewater, and property rent. I own the manufactured home on the property. I called them on August 7, 2024 about the bill because it was more than double any other bill I've received from them since I moved in October 30, 2021. Over the past year, I had bills of the following: 5/8/23, $31.99; 6/5/23 $33.31; 7/12/23 $35.91; 8/7/23, $37.31; 9/11/23, $31.99; 10/9/23, $30.67; 11/14/23, $29.33; 12/6/23, $33.31; 1/10/24, $31.99; 2/12/24, $25.96; 3/6/24, $23.22; 4/8/22, $27.92; 5/7/24, $26.05; 6/13/24, $26.05; 7/9/24, $20.41; 8/7/24, $80.88. No one else lives in my home, and I used the water as I usually do. After the initial phone call and two email messages, their reply was: "As specified in case 14934199 resolution, the old meter had been failing for some time and it was reporting a very low usage. We have received the data from your new meter and the billing was corrected using the data collected by the new meter, correcting any under billing for the the usage that was estimated while the old meter was not working." I do not believe I should be charged for my meter not being repaired in an expedient amount of time, and I also don't believe they can charge whatever they want based on the past and whatever they were doing to estimate my usage. This is a corrupt way to run a utility. This bill is due 9/1/24, and I would like the water/wastewater adjusted down to $30 before then.

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I woke up to an email bill from a utility service I never signed up for or agreed to. The utility company is YES ENERGY MANAGEMENT. Please investigate this matter. I believe they are operating illegally.

  Business Response

  Date: 01/18/2023

  
  
  Thank you for reaching out regarding your concerns. We would
  like to help explain what the statement you received is for.
  
  YES Energy Management is the third-party Utility Billing service
  in accordance with your property management and lease agreement for the
  utilities that are held in their name. Under the lease agreement in the
  Utilities Addendum section, you can confirm what utilities are recovered by the
  property management vs a local utility provider of service. All monies are
  collected and solely belong to the property management for reimbursing cost for
  said utilities.
  
  For Marquis on Westheimer, the utilities that YES Energy Management
  will a statement to be paid along with your rent is month is as follows:
  Water – Using Sub Meter Invoice Rate – i.e., your usage x
  local provider rates.
  Sewer – Using Sub Meter Invoice Rate – i.e., your usage x
  local provider rates.
  Stormwater – Per Unit fee
  Utility – Water Charges – Admin fee – per unit.
  
  You may verify this information with your leasing office as
  well and hope this covers your questions. Should
  you have any further questions or concerns, you may contact YES Energy
  Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management
  Team

  Customer Answer

  Date: 01/18/2023

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18812652, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  A** *******