Business Profile

Retail Shoes

Deckers Retail, LLC

Headquarters

Complaints

This profile includes complaints for Deckers Retail, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

564 total complaints in the last 3 years.
255 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of HOKA Clifton 9 sneakers and the material has a defect in a spot where there is a pattern, like the material was made too thin in that spot. A hole has formed, and customer service iitially said they would start a warranty claim, they stated that there are no signs of natural wear and tear, and there is no reason this claim would be denied. Warranty department then emails and denies the claim, even though there is a 1 year limited warranty on the shoes, which is why i was willing to spend $145 on them in the first place. The warranty department refuses to accept this, stating it's due to excess wear and tear, which is completely false. This company has a misleading warranty, and refuses to address this issue, which is defective material on their part, now blaming it on the customer.
Business Response
Date: 06/30/2025
Hello Holly,

Thank you for reaching out to us about your Clifton 9 shoes. We know how concerning it can be when a product doesn’t meet expectations and then is denied for being sent in for a return. As a one-time courtesy, our team would be happy to accommodate you with a UPS pre-paid shipping label to get your HOKA shoes sent back to us free of charge. We have included a copy of your UPS shipping label with tracking number
1ZX04A1*********71 below. If you have any questions about your next steps to take, you can reach out to us here on BBB or directly at [email protected] with your BBB ID # 2*****05.
HOKA Customer Care team
Customer Answer
Date: 06/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 2*****05, and find that this resolution is satisfactory to me. In accepting my request to return the shoes, I am assuming this indicates HOKA will be agreeing to a warranty replacement as well. If this is not the case, please let me know.

Regards,

H**** ********
Initial Complaint
Date:05/27/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a new pair of shoes directly from HOKA and received a clearly used pair instead. The shoes arrived with visible signs of wear, including dirt and scuff marks (photos attached; this was after my wife tried to clean them). I contacted customer service expecting a resolution in line with HOKA’s Comfort Guarantee, which promotes customer satisfaction and does not state that a return is required for resolution.

Instead, I was offered two options:

1. A $25 refund to keep the used shoes, or

2. A full refund or exchange, but only if I returned the product.

This is unacceptable. I received used merchandise in error, and HOKA's own guarantee implies the resolution should not hinge on returning defective or misrepresented items. On top of that, I’ve had to spend significant time going back and forth with customer service over something that should have been resolved immediately and fairly. Even one of HOKA’s own phone representatives told me she would do the same thing in my position but said her hands were tied by policy.

I am filing this complaint because I expected to receive a new product and a resolution consistent with HOKA’s stated policies and commitment to customer care.
Business Response
Date: 05/28/2025

We understand the frustration you must feel regarding the condition of the shoes you received on your order NA39573031. Please be assured that we do not resell used shoes, and we sincerely apologize for this situation.

We have reviewed your interaction with our Customer Care Team and acknowledge the inconvenience caused by the back-and-forth communication. Our team did offer to process your return early if you choose to return the shoes or provide a $25 refund should you decide to keep them. Please note that if you prefer a full refund, the item must be returned to our warehouse, as is standard practice with most companies.

We hope this information is helpful. If you would like to proceed with either option, please let us know so we can assist you further. Once again, we apologize for the issue with your HOKA shoes. You can reach out to us here on BBB or directly at [email protected] with your BBB ID # 23384690 if you need any further assistance.

HOKA Customer Care team
Customer Answer
Date: 05/28/2025

Thank you for the response. However, I must reject HOKA’s resolution.
To begin, I find it disappointing that your response opens by stating, “we do not resell used shoes,” while simultaneously acknowledging my frustration over receiving a pair that was clearly worn. This reads as a veiled way of dismissing my experience — as if I’ve somehow fabricated or exaggerated the condition of the product. I assure you that is not the case. The shoes I received were visibly used as seen in the photos attached.
More importantly, your Comfort Guarantee promises a full refund if a customer is not satisfied — and it does not state that a return is required. I was sent a defective product that violates the basic expectation of new merchandise. The fact that I’ve had to spend this much time simply trying to get what your own policy promises is unreasonable.
Even your own supervisor acknowledged during our phone call that they would feel the same way in my position but said their hands were tied. That indicates the real issue here is not a misunderstanding, but a breakdown in company policy.
I am not asking for anything excessive. I am simply asking that HOKA stand by its stated guarantee and issue a full refund without requiring a return, given that I received shoes that were used on arrival and therefore already in violation of your policy’s intent.
Thank you for your time and consideration.

Regards,

J**** ****

Business Response
Date: 05/29/2025

We’re sorry to hear that you are rejecting our response. It is not our intention to cause you any frustration, and we understand your feelings. However, the item would need to be physically sent back to our return center for evaluation. We are not able to issue refunds for items that have not been shipped back to our warehouse. Our team will gladly email you a pre-paid UPS shipping label to begin this process and process an early return for your item as previously promised by our Customer Care team. You can use this link bit.ly/WarrantyHOKA to read more about our policy and to set up your warranty return form to include in the package with your complete pair to qualify. We appreciate your understanding of this matter and look forward to providing a solution to this inconvenience.

Please reach out to us directly at [email protected] with your BBB ID # 23384690 if you need any further assistance.

HOKA Customer Care team
Customer Answer
Date: 05/29/2025

Hello,
Thank you for your response. However, this is not a warranty issue — it's a fulfillment error. I received a product that was clearly used, which your customer service rep acknowledged.
To be clear: I actually like the shoes. But they were not new, and that’s unacceptable for a full-price order from your official store. Offering $25 to keep a used item is not a reasonable solution.
Your Comfort Guarantee promises a refund if a customer is not satisfied — and it does not require returns when the product is defective upon arrival. This is not buyer’s remorse. It’s your responsibility to fix an error that should never have happened.
Treating this as a warranty return, and asking me to take further steps, places an unfair burden on the customer and potentially violates consumer protection laws related to false advertising and unfair business practices.
I’m requesting a full refund without requiring return of the used merchandise. If this cannot be resolved fairly, I will escalate beyond the BBB.
Sincerely,
J**** ****
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand-new pair of HOKA shoes and it’s honestly one of the worst purchases I’ve ever made. Within days, the seams started coming apart like they were stitched by a toddler. The quality is absolutely pathetic. These are supposed to be “premium” running shoes? They feel like they came out of a bargain bin.

To make matters worse, the insoles don’t even stay in place. They slide right out when I take the shoes off—every single time. It’s like they weren’t even secured in there. For the ridiculous price I paid, these shoes should be flawless, not falling apart and falling out.

The build is cheap, the materials are garbage, and clearly there’s zero quality control. I’m disgusted that this brand has the nerve to charge what they do for shoes that can’t even hold themselves together.
Business Response
Date: 04/21/2025

Thank you so much for contacting us regarding this issue with your recently purchased Bondi 9 shoes. We are very saddened to hear that this pair did not meet your expectations. Because they already have your payment info and your purchase was within the last month we would suggest attempting a resolution through Dick’s Sporting Goods first.

If they are unwilling or unable to assist, please reach back out to us at [email protected] with your BBB ID #23217661 and we will be happy to look into potential options.

HOKA Customer Care Team
Customer Answer
Date: 04/21/2025

Complaint: 23217661

I am rejecting this response because: I already reached out to dicks sporting goods and they did nothing. I was advised to reach out to you.

Regards,

G****** *********

Business Response
Date: 04/21/2025

We are very sorry to hear about the issue with your pair. Thanks for trying to work it out with the retailer. It sounds like your Bondi 9 could potentially be covered under our one-year manufacturing warranty. If approved, you would receive a site credit on HOKA.com in the amount of your pair so you can replace the item at no additional cost to you.

Please visit our site here bit.ly/HOKAWrnty to get your return form for inside the box and be sure to include a copy of your purchase receipt from Dick’s Sporting Goods in the box with the return form (If your item is not accompanied with a receipt our team will evaluate the items based on the manufacturing date and apparent wear. However, this date could exceed our one-year warranty).

Please allow 10-15 business days from warehouse receival date for product warranty evaluation. If you could please verify the following contact information, we will gladly get a one-time courtesy complimentary pre-paid return label sent your way:

Name:
Email:
Phone:
Complete Shipping address:

Feel free to contact us directly at [email protected] with your BBB ID # 23217661 if you would like continued assistance.

HOKA Customer Care Team
Customer Answer
Date: 04/29/2025
Since I could not wear the shoes for work, I ended up leaving them at Dick’s Sporting Goods and they would not return them so I just left them and walked out and had to go buy Skechers
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Hoka shoes about 6 to 7 months ago. I haven't worn them much outside of walking and casual wear. There is an elastic band on the inside of the shoe that connects the upper to the sole of the shoe. This piece has started to unravel and is beginning to tear. I saw Hoka offers a 12 month warranty for issues such as I described. I contacted the company and they flat out refused to honor their warranty and refused to inspect the shoes. I understand this is their right, but for as expensive as the shoes are I wish they would really clarify how they honor their warranties
Business Response
Date: 04/17/2025

We appreciate you contacting us regarding this. It can be disheartening when products don’t meet expectations, our apologies. Warranty determinations are made on a case-by-case basis, and it is unfortunate to see your evaluation of NA28578535_EX was denied after review.

Our team will be more than happy to start a separate photo evaluation of your item as a one-time courtesy. We may ask for some information that was already provided by you in other contacts and appreciate your continued assistance with the process so we can get this handled for you.

Please verify the requested information to the email provided in the format shown. Once your information has been evaluated, our team will follow up with you via the email inbox.

Name:

Email Address:

Telephone:

Complete Shipping Address:

Name of Item:

Model of shoe (S/N): W CLIFTON 9 Item No: 1127896-SNC-06B

Color:
US Size:

How often is this product used?

Where was the item purchased? NA28578535_EX

When was the purchase made?  05/09/24

Brief Description of the Defect:

Any additional instructions/Questions:

We will also need:
• Photos of the defective area of the item, photos of all sides of the pair of footwear including the tread, photos of all interior tags

• A copy of a receipt or credit card/bank statement showing the purchase date.

Please reach out to us directly at [email protected] with your BBB ID # 23211343 to verify the requested information.

HOKA Customer Care Team
Customer Answer
Date: 04/19/2025

Complaint: 23211343

I am rejecting this response because I have sent my response with photos and have asked for confirmation the photos were received. Attaching all files requested made the file size to large to send trough email. I sent the photos in small enough groups to send, but have yet to receive confirmation if the photos were received.

Regards,

Mackenzie Rhubart

Business Response
Date: 04/21/2025

Apologies for any delay in response. Good news! It would appear that a replacement pair has been offered as a one-time courtesy to resolve this matter. Please follow up with our team via that email inbox once you have made your selection so we can get your order placed for you.

HOKA Customer Care Team
Initial Complaint
Date:04/08/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hoka Non Responsive to Warranty Review

Hoka requested me to send back a pair of shoes for their review due to a warranty claim. Hoka confirmed the review would be complete by 1 April 2025 and has not provided any updates since. I have reached out multiple times and still have no response.
Business Response
Date: 04/09/2025

Thank you so much for bringing this situation with your retail warranty evaluation RA0******4_RCRT to our attention. Physical evaluations are handled by our warranty experts and evaluated on a case-by-case basis. Apologies for the extended timeframe.

Good news! Our records indicate that your warranty item was approved on 04/08/25. Because this was originally a retail purchase a HOKA.com site credit has been issued in the amount of $158.41 USD SC: 6****************** CVD: 5125. Feel free to use the site credit to replace your Arahi 7 with any pair that may suit your needs better or to give the Arahi 7 another try.

You can also reach out to us here directly at [email protected] with your BBB ID #23177022 if you have any additional questions. We hope you have an amazing day!

HOKA Customer Care Team
Customer Answer
Date: 04/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23177022, and find that this resolution is satisfactory to me.

Regards,

G****** *********
Initial Complaint
Date:04/01/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for shoes. The shoes were shipped by FedEx. FedEx delivered the shoes on Feb 28th, but they put them in an Amazon Hub station that I do not have access to. I contacted Hoka they told me they would work to resolve the issue. I also contacted FedEx on the 28th. They said they would try to resolve the issue. On Sunday, March 30 I received an email from FedEx that said if I did not have the package by March 31st at 9:42pm I should contact the seller for refund or replacement. Today, April 1st I contacted Hoka. They told me either contact FedEx again or wait 15 days for resolution. This is ridiculous. I have made every attempt to resolve this issue on my end and Hoka just tells me to wait 2 weeks?
Business Response
Date: 04/02/2025

We sincerely apologize for the
inconvenience you have experienced regarding your lost package. We understand
how frustrating this situation can be, and we appreciate your patience.

Upon reviewing your case, we noted
that when you contacted our Customer Care Team on March 28, 2025, a request for
your lost package was submitted for order number NA39172885. Unfortunately,
there was an error in initiating the claim. Please be assured that our
processing teams have manually submitted the claim for your package as of
4/1/2025.

Kindly note that the processing may
take up to 15 business days to complete. Once finalized, you will receive an
email with further details. If you do not receive an email by the 15th business
day, please do not hesitate to reach out so that we can verify the status of
your claim.

Thank you for your understanding.

You can also reach out
to us here on BBB or directly at [email protected] with your BBB ID #23144898 if you
need any further assistance.

HOKA Customer Care
Team
Customer Answer
Date: 04/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23144898, and find that this resolution is satisfactory to me.

Regards,

F****** ***
Initial Complaint
Date:03/25/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have exhausted all my efforts in trying to get my package my order was delivered on 03/05/25 and i have yet to receive it i paid a total of $48.71 and ive contacted uggs about 4/5 times which chats and calls should be monitored and recorded today 03/25/25 i made my last attempt to fedex and uggs who uggs is no help keeps telling me the claim is under review and fedex in which i contact twice stating no claim has been opened with decker brands or uggs and im being lied to kristine which was the last person i spoke to today at uggs that the claim was under review when in fact no claim was ever filed the last 4 times this has caused me so much stress and anger that i just have to let this go and me not getting my item horrible customer service representative and business
Business Response
Date: 03/27/2025

Thank you for
contacting us regarding your lost package, NA38759985. We understand the
frustration of not receiving your package, and we appreciate your patience in
this matter.
Upon reviewing
your conversation with our Customer Care team, we note that a claim was
submitted on March 10, 2025. However, due to an error, it was not processed
successfully. Our Customer Care team has since reached out to our processing
team to ensure that your claim is submitted manually.

Please be
aware that investigations may take up to 15 business days to complete. Once the
investigation is concluded, you will receive an email with further details
regarding the outcome of your claim.
We hope this
information is helpful.

You can also reach out to us here on BBB or directly at [email protected] with your BBB ID #23114759 if you
need any further assistance.

UGG Customer Care Team
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hoka has a 1 year warranty program that you can send your defective shoes to them. I sent my Hokas I had purchased in February 2023 because they had an unusual damage, not caused from normal wear and tear in January 2024. It cost me $17 to send them. They sent me back my shoes stating I had sent them “out of the warranty period”, although my 1 year warranty period was not up yet. I had sent them order proof along with the shoes so I thought customer service could fix this mistake. Hokas’ customer service representatives agreed with me that a mistake had occurred, but told me it was impossible to correct and there was nothing that could be done regarding this error. I did research, and found many others who have experienced this exact same issue, but Hoka keeps doing it regardless. If the customer service representatives realize a mistake has been made, they should be able to fix it.
Business Response
Date: 03/27/2025

We regret to
inform you that your warranty return has been denied, despite being submitted
within the one-year period. Please note that our one-year warranty does not
ensure a replacement, refund, or site credit. Our warehouse team conducts a
thorough evaluation of the shoe to assess eligibility.

Unfortunately,
we were unable to locate an order associated with the email address you
provided. If you could please provide additional details regarding your
purchase, along with your email address and phone number, we would be glad to
investigate this matter further.
Thank you for
your cooperation.

You can also reach out to us here on BBB or directly at [email protected] with your BBB ID #23110941 if you
need any further assistance.

HOKA Customer Care
Team
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 1, 2025, I placed an order for one pair of athletic shoes on Hoka.com. The Hoka Order Number is: NA3*****22. The shoes I ordered were a ladies black and white shoe. On February 5, 2025, I received a shipment from Hoka but the shoes were not the style that I ordered and were all white. I contacted Hoka by phone and they requested a photo of the shoes I received which I provided. Hoka emailed me a return shipping label and I shipped the items back to Hoka on February 6, 2025 using the shipping label Hoka provided. UPS Tracking shows the return shipment was received at by Hoka on February 13, 2025. Since that time, Hoka has refused to issue a refund for the items I purchased, then returned according to the instructions they provided. Every time I call them, they admit they received the return on February 13, 2025 but they refuse to process the refund. First, Hoka told me they had 5-10 business days to process the refund, and now they tell me they have up to 30 days to review the return and determine whether to issue the refund at all. I have also requested that Hoka escalate this matter and a Hoka Customer Care Supervisor emailed me but again stated they have up to 30 days to review and determine whether they will even issue a refund. I am seeking a refund of the full amount I paid on February 1, 2025 for $151.55. I paid for shoes, the incorrect shoes were delivered, and I have returned them. I have paid Hoka for something and got nothing in return.
Business Response
Date: 03/26/2025

Thank you for contacting us regarding your order
NA38125722. We sincerely apologize for the inconvenience caused by receiving
the incorrect item, as we understand how frustrating this situation can be,
especially since you were expecting the Kawana 2 shoes.

Upon reviewing your order, we confirmed that a full refund
was processed on March 13, 2025, and our processing team has also sent an email
notification regarding this matter.

We hope this information is helpful, and we once again
apologize for any inconvenience this may have caused.

You can also reach out
to us here on BBB or directly at [email protected] with your BBB ID #22994478 if you
need any further assistance.

UGG Customer Care
Team
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to formally file a complaint against Teva regarding the denial of my warranty claim for a product that is still within the warranty period.

Despite my product being covered under the stated warranty, Teva has incorrectly claimed that it is out of warranty and refused my replacement request. I have provided the necessary proof, including my original order details, which clearly indicate that the product is still within the valid warranty period. However, their response contradicts this, creating confusion and frustration on my end.

This situation appears to be a case of misleading business practices, as Teva's claims do not align with the documented purchase and warranty terms. I am hopeful this issue can be resolved fairly, but if necessary, I am prepared to escalate the matter further.

I kindly request the BBB’s assistance in addressing this issue and ensuring that Teva honors its warranty commitments. Please let me know the next steps to take to proceed with this complaint.
Business Response
Date: 03/21/2025
Hey there S*********,

Thank you so very much for contacting us regarding this scenario with your warranty on your Hurricane XLT 2 for site order NA2*****69 being denied after inspection RA00****96_RCRT. We know this situation is not ideal and apologize for any disappointment.
Our team will be more than happy to start a photo evaluation sp we can take a second look at your item as a one-time courtesy. We may ask for some information that was already provided by you in other contacts and appreciate your continued assistance with the process so we can get this handled for you quickly.
Please verify the requested information to the email provided in the format shown. Once your information has been evaluated, our team will follow up with you via the email inbox.
Name:
Email Address:

Telephone:

Complete Shipping Address:

Name of Item:

Model of shoe (S/N):

Color:
US Size:

How often is this product used?
Where was the item purchased?

When was the purchase made?

Brief Description of the Defect:

Any additional instructions/Questions:

We will also need:
• Photos of the defective area of the item, photos of all sides of the pair of footwear including the tread, photos of all interior tags

• A copy of a receipt or credit card/bank statement showing the purchase date.

Please reach out to us directly at [email protected] with your BBB ID # 23093943 to verify the requested information.

TEVA Customer Care Team

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Deckers Retail, LLC is BBB Accredited.