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Business Profile

Transmission

Goleta Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to Goleta Transmission to have the transmission replaced.
    The amount was 3000.
    They couldn't start working on it until it was paid in full.
    New Beginings paid then 3000.
    I received a phone call from Tom at Goleta Transmission informing me that I owed another 1000.
    My friend gifted me the 1000.
    When the car was finished , I went to pick it up and was informed I owed another 300. I asked if I could take the car and make payments. Tom said yes but he would not give me a receipt.
    Now the cars Transmission is not working. It leaks and mis shifts on the road while raining.
    The first gear and reverse. I can't drive the car. I lost income from work.

    Business Response

    Date: 04/04/2023

    With the help from Ben at the BBB, Ms. F****** came back with her vehicle to readjust the transmission.  It is all fixed now.  If there are any additional concerns, please have Ms. F****** contact us directly.  Thanks for your help.

Goleta Transmission is NOT a BBB Accredited Business.

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