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Business Profile

Storage

Old Barn Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 2022 I moved into a smaller storage unit due to a significant rent increase. While moving my belongings, I noticed rodent f**** over many of my items. My wife talked with two employee's who informed her, someone had been living inside one of the storage units next to ours and that's the cause of the f**** I had to throw out many items due to the damaged caused by the f**** April 14, 2023 I went back to my storage unit and noticed again rodent f**** all over my belongings. I complained to an employee who told me the company is not responsible and the insurance I pay every month provided by Old Barn will not cover my damages. Again I ended up throwing out hundreds of dollars of items due to the damages. A week later I talked with the same employee who now said I could file a damage report. I was provided with documents indicating specifically, "rodent damages." I filled out the paperwork and provided them back to the employee. I also emailed the Old Barn Storage informing them what had happened. Two days later I returned to Old Barn Storage and was told they wanted to photograph my unit. I informed them I would meet them Friday morning and they could photograph my unit. That Friday I returned to my unit and was informed they were not going to photograph my unit and there was nothing they were going to do about my damages. Old Barn Storage has not reached out to me. I believe Old Barn Storage is responsible for the damages due to their lack of security and allowing squatters to live inside storage units. Old Barn collected rent from the squatters each month while my belongings got ruined. Old Barn Storage has a due diligence to keep our belongings safe and secure. Since finding out ******************** covers noting, I obtain my own renters insurance. I provided my declaration to them. I was informed they would remove me from their insurance however they would not prorate my monthly fee, which is preposterous.

Old Barn Storage is NOT a BBB Accredited Business.

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