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Business Profile

Medical Service Organization

MarinHealth Internal Medicine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The billing practices at MarinHealth are at best incompetent -- at worst unethical. I have been trying for months to get the billing office to send me the exact claim information they sent to ******** so I can use that information in documenting an appeal to ******** for a denied claim. The billing office will only send me a list of claims they submitted to ******** -- which does me no good. The billing office insists they can not send me exactly what they sent to ******** for services provided on September 26, 2023 -- all the documentation -- although I am the patient and agreed to sign any necessary release of information forms. The billing office sent me to medical records. I called medical records and they said they don't handle billing information. I have tried to speak to a supervisor in the billing office. No one has called me back. I tried to find a number on the ************ website to file a complaint. No such recourse exists. I called the ********** of ************ in ********** but they don't handle billing issues and I called the ********** ******************** and they don't handle billing issues. I know ***************** uses a third party billing company and I can't find out which one. I am a senior citizen and this is bordering on elder abuse as they refuse to supply the information I need and am ***********, and are charging me in full for a visit that ******** should cover -- or least allow me to find out what they submitted so I can understand if ********'s denial is accurate. The billing office also refused to resubmit the claim in the event that they made an error or ******** made an error.

MarinHealth Internal Medicine is NOT a BBB Accredited Business.

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