We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance

99 Smog and Tune Up

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to the *** to get my license. The *** said that the Smog shop had called to verify my device, and the *** told the Smog shop. I did not need a IID device installed in my truck. He called on the October 16th the *** explain that the records were updated October 13 and told the small shop the no device was needed. The smog shop installed the device anyway. I had to re-pay for the uninstall device.

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car towed to ******* in tuneup because it needed a new starter when I went to pick up my vehicle. My steering wheel was shifted completely to the left so then I had to return for that to get fixed the second time I went to pick up my vehicle the alignment was now off. So then return the vehicle and asked for that to be fixed the owner ***** told us that it was only 1% off but we took the vehicle at 100% and would like it back at 100% so a third time we took the vehicle once more, he refused to tell us where he took the vehicle to get the steering fixed, then handed us the keys and said it is what it is here are your keys, as we took our vehicle for the third time the steering and the alignment are still off and now the airbag sensor is flashing this vehicle has never had the airbag sensor on. So somehow a $300 service for a starter is now a bigger issue. I fear taking back my car for a fourth time and then refuse service, but also not get my vehicle fixed. The owner was very disrespectful and rude and I was too intimidated to confront him. He also did not give me a receipt for parts or for service.

  • Initial Complaint

    Date:01/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my F150 to 99 smog to remove my interlock device out of my truck. When I picked it up my gear shifter was broken and hard to shift into gear. I went back in and respectfully informed the owner of it and asked him if he would please fix it because it was not like that when I dropped it off to him. He told me that it was like that and theres nothing he can do for me. I dont know what else to do which is why I am making this complaint. If someone could help do something about this I would greatly appreciate it. Thank you

99 Smog and Tune Up is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.