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Business Profile

Fuel Injection Systems

Fastrip Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/14/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First complaint in the ******************* you cannot charge a fee for using a debit card a fee was added to my card. I bought $25.00 petrol my car only took $22.00 so like every store I have went to I was under the expression it would go back on my card regardless. they did not have a sighn warning people that gas that can't fit in your vehicle will be forfet unless you come in with verification to receive a cash reimbursement wich is illegal also when using a debit purchase no cash is involved unless me a.k.a customer asks for cash back they have no signs warning people. They should be receiving a fine for charging a debit fee and for trying to give me cash back that I can't even receive without driving numerous miles. **** ever gas has not been used should be transfers back to u.s.d and put back on the debt card.

    Business Response

    Date: 01/24/2023

    Thank you for bringing your concerns to our attention. After communicating this with the store, we were able to establish that all debit card pin pads illustrates the 35c charge (please seen attachments). The gas dispenser notifies guests, wishing to pay with debit, of this charge, on the instruction screen. Most retailers charges this fee for debit cards and is used to support the fees associated with completing these type of transactions. Your concern regarding debit card refunds was also reviewed. Debit card transactions are treated as cash purchases. Unlike credit card transactions, these transactions are refunded as cash and requires our guests to return to the registers for a refund. Credit Cards are refunded back to the account and should be the means of purchase, if you do not wish to return to the registers. We are more than willing to refund guests that leave money on the pump. Please return to the store with your receipt and we will be happy to take great care of you. We have been serving the ******* Area for the past ******************************************* the near future.      

     

    Kind Regard,

    *************************

    Fastrip Convenience Stores

    ****** District Manager

    ************

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