We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Top Hair & Nails

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.




    I am rejecting this response because:I have gotten the same design and tip (martial used) the last 4 times I have been there and am charged $55 for the same service. When I called the store the said it was $55 for what I got. I brought up the extra $10 charge and was told they charged that because i was told they're trying to make living. So they confirmed the service was only $55 and there was an unauthorized extra charge. I work full time 2 hours away and am no longer in town. I have sent a venmo request for $15, a partial refund via the same payment service used the day of. They told me they wouldn't return my money because I had to leave right after and didn't t address it that day and because i am longer in town they cannot refund me. When I paid via venmo and am requesting $15 bad via venmo. 



    Regards,



    M******* *****


























































    Business Response

    Date: 08/19/2022

    Thank you for your letter regarding case number ID 17713450. We will explain to you our side of the story about us and the customer in question.

    On Friday, August 5th at around 4 PM, this customer came to my shop and showed us a picture of a full set design and asked us to do the design shown. So we did a long nail full set ($45) with color powder ($10 charged extra) and a design in V-Tip for each finger ($10 charged extra). The total charge for the service came out as $65 which she agreed to pay plus $15 extra for tips.
    Final total charge is $80.

    About a week later, on Saturday the 13th, this customer called my shop and asked us why she was charged that much. I invited her back to my shop to explain in detail and provide partial
    refunds for the service as she desired. However, this customer declined to return.

    At this point, I'm willing to refund her 10 dollars in cash as she requested on the phone call.

Top Hair & Nails is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.