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Business Profile

LED Lighting

EPIC Led Growlight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in LED Lighting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased three *** lights from **************** on on 9/3/22 they listed two different shipping tracking numbers. One package arrived containing one ******* light on 9/8/22 and was the correct item.
    The remaining package listed was supposed to contain TWO **** ***** ******** *** lights but only contained one ******** The tracking for these items lists them as delivered but I only received one package with one light. I have emailed the company with no response. I would like the company to send me the rest of my order.
    Thank you *** please contact me via my cell XXX-XXX-XXXX or email at ******************* and I can forward all of my emails from the company with order form and confirmation and both emails with tracking numbers. I uploaded screen shots of my tracking numbers for each shipment and order confirmation for your initial review.

    Business Response

    Date: 10/06/2022

    Consumer Response /* (2000, 9, 2022/09/29) */
    Company was quick to resolve issue and everything is in good standing, I received my second item in the mail. I'm happy with my purchase and would recommend this company to a friend, thank you for helping me with this resolution.

EPIC Led Growlight is NOT a BBB Accredited Business.

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