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Business Profile

Energy Conservation Services

Energize CT / Resource Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been submitting a rebate form since October 2023. It was sent via mail which is what i was told to do and was told it would take a couple months. I then reached out 2/12/24 and was told it was not received to email it, i emailed 2/12/24, 2/14/24. I then called and was told no email so i sent again on the 2/14/24. Then called on 2/20/24 was told it was there and i would get an email when entered into their system. Called back 2/26/24, left on hold for 35 minutes after asking for a manager. hung up and am now filing complaint The rebate is for $3000 and i would like it issued ASAP

    Business Response

    Date: 04/05/2024

    Good afternoon,

    Resource Innovations is in receipt of a complaint filed by *******************.  We have begun to internally investigate but unfortunately, we are still gathering information and are unable to meet today's deadline for our response.  Further, ******************************* *****, General Counsel, is out of the office on medical leave and will return the week of 3/15.  We respectfully ask for an extension to provide you with a more detailed summary and corrective action taken.

    Please advise if an extension is granted and the new response deadline.

    We appreciate your consideration.

    Thank you.

    ******** (Legal Operations Manager)

    ********************************************************

Energize CT / Resource Innovations is NOT a BBB Accredited Business.

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