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Business Profile

Refinancing

WithClutch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refinancing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With clutch has the wrong incorrect personal information in their database about me. *** (****************************) just ran my credit and based on what With Clutch has on file for me ultimately got me denied for opening up a bank account with ***. Please updated my personal information ASAP My address is ********************************************, phone # ************, and email address is ************************** My name is ******* ******* and date of birth is ********** last for of social security number is 9917. Please fix this ****.

  • Initial Complaint

    Date:08/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid the $5 as requested for a window sticker and I was sent a link. I put all the information asked for and requested the sticker and all I see is a wheel spinning for over 30 minutes. So I tried again and paid again and the same thing happened. Do they have a problem with their website?

    Business Response

    Date: 08/18/2024

    Hi there -

     

    Can you please email ********************************** for help? Please provide the *** and username so our team can help you!

     

    Thanks!

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If a sticker request was unsuccessful or you run the same VIN multiple times, we won't charge you. THY CHARGED ME 3 TIMES FOR THE SAME VIN STICKER!!!!!

    Business Response

    Date: 07/17/2023

    Hi, please check your email inbox. We've responded to your questions. Thanks!

    Customer Answer

    Date: 07/18/2023


    Complaint: ********

    I am rejecting this response because: ,  I have NOT received a refund!!  According to "WITHCLUTCH.COM", the refund process could take up to 10 days,   thus your 5-day response time frame is NOT adequate!!

    Sincerely,

    *********************

    Business Response

    Date: 07/18/2023

    Hi there, the WITHCLUTCH *** response was within 24 hours. The refund was immediate but it may take your credit card issuer up to 10 days to process the refund.

    Customer Answer

    Date: 07/31/2023

    Thank you for the speedy reply, not to mention the expeditious manner in getting me a refund,  I thank you very much. 
    Mike Norris

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for and paid $5.00 to receive a copy of the *******/Window sticker for a vehicle I am considering purchasing. The service did not work and did not provide the information. It didn't provide any information at all. I want my $5.00 back

    Business Response

    Date: 01/17/2023

    Hi ***** -

     

    Thanks for your note! We issued a refund of the $5 on January 5th.

     

    Can you confirm with the user that she did receive it?

     

    It went back to the credit card she used!

    Customer Answer

    Date: 01/18/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

WithClutch, Inc. is NOT a BBB Accredited Business.

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