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Business Profile

Heating and Air Conditioning

Kennies Indoor Comfort Specialists, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kennies Indoor Comfort Specialists, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kennies Indoor Comfort Specialists, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a compressor motor installed in my Carrier HVAC A/C system on 8.29.23. The A/C compressor caused the entire unit to freeze over after less than 30 days of operation by 9.16.23. The A/C unit is like a block of ice. There is ice on the compressor and evaporative coils all around the unit. When installing the new compressor they cracked the concrete foundation causing the cold air vent to lean to the right. Several screws were missing after installation. Minor component such as the capacitor switch and motor switch were not replaced. ****** did not complete a through diagonisis before the install. They come to look at the A/C unit on Wedneday 9.20.23 after I call and told the the unit was frozen over. The technician said is would be thawed out by Thursday, the next day. I disagreed. I wanted them to come out on Friday 9.22.23. The said they would evaluate the issue on Monday 9.25.23. They want to charge me for any further repairs. Since the compressor failed with in 30 day, can I get a full refund? I want the A/C repaired free of charge.

      Business Response

      Date: 10/23/2023

      In response to *************************** complaint:

      On 8/29/23 we replaced a compressor, recharged with R22 (recommended),
      added stop leak and A/C renew oil, replaced drier - the system was
      working normally. One month later, 9/25/23 we found the unit frozen and
      low on charge. We found a small leak in ******** cap (our fault). We
      recharged and replaced the ******** cap at no charge. At the 9/25/23
      visit we had no access to the inside of dwelling to check the filter. 
      We were called again 10/4/23 in which the complaint was lack of
      capacity.  We checked the system and found it operating normal. We found
      a restricted filter (very dirty). We installed high flow air filter
      (recommended style - not pleated). The capacity airflow was restored. We
      supplied the customer with 12 high *************** at no charge.


      Thank you,

      *********************
      Kennies

    Kennies Indoor Comfort Specialists, Inc. is BBB Accredited.

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