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Business Profile

Insurance Agent

Julie Williams - State Farm Insurance Agent

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was stolen and found burnt. I tried to make an insurance claim with my insurance policy company although I found out that they denied my claim due to not having insurance for a period of 2 months, since June my insurance dropped me. Although I have proof where I contacted my insurance agent in May where I still was showing coverage an active policy, nothing was mentioned to me about my policy being terminated nor negative derogatory towards my policy. I never received a form from DMV regarding my registration going to get suspended due to not having insurance and this usually happens when no insurance is being reported for any vehicle. I then called my insurance agent and they mentioned that I was dropped due to someone else in the household calling to add an excluded driver. I signed an exclusion form on or about October of 2023 excluding that member from my policy. The agent opened an investigation with there underwriting department and the agent mentioned they were going to back date that form due to the form being completed and they would reopen my claim so that my claim gets covered. I then received information from the claims department the reason why I was dropped from my insurance was because an exclusion form was not completed, which Im not understanding because it was completed on my behalf. There has been a lot of miscommunication between the main company and the agent where they both keep saying many different things.

Julie Williams - State Farm Insurance Agent is NOT a BBB Accredited Business.

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