Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20/2023 I met with ********************* to discuss establishing a TRUST. On 10/23/2023 I paid for her services in full of $1992. This included the cost of recording the trust with the county recorder's office. As of 1/16/2024. The ************************ still has not received any documentation in regards to transferring the deeds to my properties in said trust. At the same time, ************** was also working on an Affidavit of ************ for my son, **********************. I have reached out to her on numerous occasions via Text Message and Email with no response. The dates are as follows: 11/17/2023 via text, 11/30/2023 via email, she did reply on 12/4/2023. I followed up again on 12/8/2023, 2/18/2023 and on 1/16/2024 via text and email. Based on her reviews online this is something she does quite often, I'd like either a refund or for her to file the correct documents as she stated she would and provide receipts for delivery.

  Business Response

  Date: 01/17/2024

  I was hired to prepare an estate plan on October 24, 2023. I was paid $1,750.00 to complete *************** and prepare and record a Grant **** for *****************************************************************. *************** was completed, signed, and provided to the client on November 5, 2023. (See attached invoice) I prepared an Affidavit of Death of Joint Tenant at no cost to the client. (See attached invoice.) The client advanced the estimated recording fee of $105.00. I prepared a Trust *************** for the property located at ***************************************************************************** at no cost to the client. (See attached invoice.) The client advanced the estimated recording fee of $105.00. (See attached invoice.) I instructed my office staff to record the three (3) documents with the ******************************. I was told the task was completed and I accepted my staff members statement that the task was completed. On January 16, ****, I was made aware by a third party that the Affidavit of Death and Trust ********************* were not, in fact, recorded. I swiftly addressed this issue including, terminating staff member and causing the documents to be recorded with ****************************** on January 17, ****. (See attached proof of recordings.) I was not provided correspondence from the client, but was altered of the issue by a third party. After I was altered, I discovered through my IT department (on January 17, ****) that the staff member diverted the client's contact with me so she would not be terminated. The issue is being resolved within the office and strict permissions are in the process of being added. 

  Additionally, the client asked my office to assist her son with his Affidavit of ************* as she had payed an attorney to assist her to no avail. We agree to assist the client's son with resolving the Small Affidavit issue at no charge. (See attached invoice.) We prepared the affidavit for him, provided a notary for his signature, and assisted the client in obtaining an EIN number for the small estate because she had an uncashed check that she needed to deposit. A priority mail label was populated through **** (Tracking number **** **** **** **** **** 53.)

  On January 17, ****, When I addressed the issue relating to the recordings, I located the mailing that was prepared, within the staff member's documents on her desk. I have since resolved this issue by overnighting the ************ document to the third party.   

• Initial Complaint

  Date:01/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought services from Logic Legal Solutions to file for divorce. The point of contact is *********************, who states on her website that she is a paralegal.Address: *********************************************************** Phone: ************** My ex-husband and I met with her via Zoom 6/27/23 to discuss next steps. Her services requested were as follows (I have emails in detail from her stating what I was to provide):-$600 out of pocket -$750 phase 1 (completion of documents for court, including financial docs to file)-stated could be $500 if we only had to meet one time but that she was not sure if that was possible -$750 phase 2 (another set of court documents)--> ***** stated the total would be around $2100 give or take I was sent a link to pay $1350 for her to start the process. I paid the entire amount. I have the bank statement to reflect this amount was paid.Following this appointment she requested the following information:My address phone ************** Ex-husband's address phone ************** Date of marriage Date of separation My son's name, date of birth, where he was born, & where he lived the last 5 years ***** had me sign and send back to her the following court documents for divorce:FL-100 FL-105 ****** I provided financial documents including paystubs and social security numbers for myself, my ex-husband and my son. I had sent her everything she needed on 9/8/23. I hadn't heard anything and reached out on 10/13/23 and she replied stating her mother-in-law fell and she needed to attend to that. I expressed my sympathy and stated that she could take a bit of time but that I still needed this completed. I checked in on 10/26/23-nothing, 11/21/23-nothing, 11/27/23-nothing. Both my ex-husband and I have called several times to the number provided and drove by the location of the office, which was closed.I was recently made aware from researching online that she has done this to several others.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ********************* for my divorce filing process in October of 2023, I have paid her $1,000 for her services, The court has notified me that they have denied the case twice due to missing information. To this day my documents still have not been filed nor submitted. I have been trying to reach out to her to get any information about my case and if she will continue but she has not responded to any of my calls, emails, or messages. I preferably want the job to be finished, I am willing to accept a refund if it can not be done.

• Initial Complaint

  Date:07/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb. 10th i paid $810.00, i was told that i would receive legal counsel, support filing documents, be advised on my court appearance, and many other false promises. After being ignored for several days, i got contact from ***** ***** again. She stated that because i had not received a guaranteed phone call or been properly advised on the court proceeding prior to my court appearance that she would offer a $100 refund or ongoing legal support. I chose the later option. Months went by of me routinely updating her on the case and giving her notes of things going on behind the scenes. Forward to June, i ask several times when the deadlines of my court papers and responses needed to be filed, so she tells me June 19th is the deadline. Days go by and she does not respond. June 19th is a court holiday, so nothing can be filed. Several days later she informs me that she had mistakenly told me the wrong date and that she was working on my draft to submit. My court date was June 26th. Mediation was July 6th. By July 8th i have tried to contact her many times to no avail. I have received no response. The office is completely empty at all hours of the day and the phones go to voicemail all hours of the day. I have tried to reach out via phone, text, and email. The promised services were not fulfilled multiple times. Image “3480” shows that preparation for mediation prior to court is a service i paid for yet did not receive.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ***** ***** with Logic Legal Solutiions, Inc. the amount of $875.00 on 8/20/22. This was half of the amount needed in order for her to help us file Conservatorship paperwork for my mother-in-law who currently suffers from dementia. Once the half amount ($875.00) was paid, ***** would start the paperwork process. ***** did email us the paperwork to complete, however, she has not been responding to me after I submitted the paperwork and waiting on the filing process. She advised me she would contact me with additional paperwork, but I have yet to receive it. She has not been responding to my text messages and emails in the last 4 months. I would like my money back if she is not willing to follow through with processing the paperwork.