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Business Profile

Computer Software Developers

Konami Digital Entertainment, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Yu-Gi-Oh! Master Duel account (Player ID: [***********]), which was lost due to Konamis failure to properly sync with ****************** a system their company relies on for data backup. ***** Support has confirmed (Case #************) that my *********** account was correctly logged in, yet Konamis system failed to retrieve my data. This is a an issue on Konamis side. Their Terms of Service (Section 4.3) misleadingly implies *********** backups are reliable, yet their system does not function as advertised. I have given proof that this is indeed my account to (**************************************************************************) but have not received any meaningful support from their support team. My only request is simply to regain access to my account that has three years of progress on it as other players have received under similar circumstances to mine.

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two boxes of their newest product "Rage of the Abyss" at a store that supports the Yu-Gi-Oh! card game that they produce. Myself and at least one other person's product was mispackaged: The usual higher rarity (secret rare, *** was replaced with lower rarity (ultra rare, UR). This was an obvious mispackage because generally each box has 4 ultra rares and two secrets, one of mine had one SR and 5 UR and the other had 0 SR and 6 UR. The other person that I witnessed also had a box with 1 SR and 5 UR, the larger part of the case was mispackaged probably.I contacted Konami's support for at least replacement boxes to swap out. I offered witnesses and ID numbers for the box printing and could provide witnesses to the box openings, but the support contact told me to take it back to the store it was purchased at for a refund, insinuating that they would handle it through there. I talked to the store and they contacted support about it and basically told them they would get no help or replacement (thus losing money), so I did not go through with the return as that is not the fault of the store and totally unfair. The secrets are 80-90% of the value of this product.The company should be responsible for their quality checks and should hold their printing partners responsible, allowing the printer partners to continue this with no intervention from the company is a bit ridiculous and just allows for more low quality product in the future. I would like to just have the boxes replaced, along with the other person who also was known to receive faulty product.

  • Initial Complaint

    Date:10/19/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased from Amazon because the US version was show, the UK version was sent to me. can't return because item is open. the rep. for this company was not helpful at all. show 1 item and sending out a different 1 than shown is false advertisement. if I wanted to trade the game in at a local game stop or other store later down the road the wouldn't take it because it is the UK release

    Business Response

    Date: 11/18/2022

    Business Response /* (1000, 5, 2022/11/03) */ I did state several times to this customer that we could assist them as a courtesy and did attempt to even though they did not meet our warranty policy requirements. I also informed him many times that Konami Digital Entertainment Inc (KDE-US) only manufactures and distributes ESRB (US/CAN) region games. We are not responsible for what private third-party sellers sell through the Amazon marketplace. The customer also stated that Amazon was willing to assist them as per Amazon's return/exchange policies. I have attached the complete communication with this customer which shows the warranty policy and how we went above and beyond what was required of us to assist in a resolution. At this point we suggest that this customer continues to resolve their matter with Amazon and/or the 3rd party seller.

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been punishing customers for filing complaints and concerns and online cheating and hacking. I have personally had my complaints set to a limit of 3 times daily. If I want to complain further I have to log on to their website fill out several question, type up the link to provide proof, tell them what the issue is and wait several days for a real response and no action. When I first started there was no limit on the reporting and many players can still report more than 3 times using the ingame link that marks the issue and sends it with one click. I would like for them to stop this practice and allow players to report the same amount as anyone else, not punished for "naming and shaming" cheaters and hackers. They also remove any post in the forums, used to communicate issues, regarding cheating or providing proof of abuse by others.

    Business Response

    Date: 09/28/2022

    Business Response /* (1000, 8, 2022/09/15) */ There is a different Konami entity specifically dedicated to supporting your issue. We are not in contact with this other entity. The entity of Konami you have contacted does not have access to in-game information, accounts, or any other resources for the game you are referring to. So, we would be unable to assist you with your issue. Please use this global support link to contact the Konami entity for this matter. ******************************************** We thank you for your understanding. Consumer Response /* (3000, 10, 2022/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The site given will not allow me to send in the information. Access Denied You don't have permission to access ************************************************************* on this server. Reference #*****************************

Konami Digital Entertainment, Inc. is NOT a BBB Accredited Business.

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