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Business Profile

Drinking Fountain

Drink Command

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 11/15/2021 (Initial deposit: *********) Remaining balance paid 12/13/2021 $********* TOTAL PAID: $22,386.00 Roughly two years ago we initiated a relationship with a company called Drink Command. Our small business called Fusion ********** Bar was in the early stages of development back in 2021. A building permit in the *************** does take a very long time, so after we began concept & planning, our project was put on hold for over a year and a half while we waited for the building permit to be approved (This is why there is a delay in filing this complaint almost 2 years from the date the purchase was made). In November of 2021, we began working with the owner, *******************. ***** sent us a copy of the quotation as well as a proposal. We spoke with him regularly via ****** meets, and several times on the phone. The agreement as stated in the proposal was to include Equipment (listed in attached proposal), installation & training, licensing & support, etc. The total amount for all of this was $22,386.00. As mentioned in the quotation, an initial deposit of 50% was required which was paid on 11/15/2021 in the amount of $*********. During the design phase to have our RFID cards created, the owner, *******************, asked us to submit the remainder of the payment to proceed with the design of RFID cards. This was in December of 2021, and in good faith, we sent an additional payment of $*********. Over the course of 2022, we have several e-mails where we would periodically check in with the owner *****, letting him know that we were still waiting for the building permit before we could proceed with the installation of the equipment. Communication during that time was fine. In early 2023, we finally received the pre-approval for our building permit and started communicating regularly with *****, the owner again. REMAINING INFORMATION WILL BE ATTACHED in word Doc as it will not fit in the allowed space.

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