We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Instruments

SpaceX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Instruments.

Complaints

Customer Complaints Summary

  • 492 total complaints in the last 3 years.
  • 77 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 13 we contacted this company mistaking it for Starlink. We ordered a Starlink Standard Set and 6 month of service for $799. The Starlink Standard set was received in a few days. We then discovered we were unable to get reception from our site. We sent a message to the company requesting refund. We recived a phone call saying they would call us back but have never received any further info. On June 3 we then received a email from Starlink stating that our account had been disabled due to unusual activity After numerous emails we have received to response from this companty

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

  • Initial Complaint

    Date:06/09/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my **** ****** Morning and still have no internet the said 15 minutes to an hour and for days later still nothing. I have not been able to talk to anyone after multiple times reaching out and every time I start a service ticket they close it. I am truly unsatisfied with my service and the customer service I have gotten. And four days on the new month they will still make me pay for even though I have not had any service

    Business Response

    Date: 06/13/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal  TIK-*******-*****-45

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 21, 2025 I ordered a residential satellite internet kit from StarLink. It was scheduled to be delivered on May 25th. Shortly after the delivery date was changed to May 27th. After not receiving the package by June 2nd I reached out to both StarLink and ****** ***** informed me there is a problem with the package and they can not deliver it. They also stated Starlink needs to contact them. I have been trying to get someone from StarLink to respond. I am only getting AI messages back telling me the same information of how to track your order. I have tried ***** multiple times and they have stated they can't help me because it has been more than 7 days past delivery and this is a shipper issue. I am frustrated because I am leaving on Friday to travel to my cabin where I have taken time off work to get this service setup.

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-37

    Customer Answer

    Date: 06/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *********

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being a Starlink customer for the past year and having already paid for the hardware and installation, Starlink had made a complete change to the internet plans they provide. Mu wife and I work from home and use a lot of data and had paid for the business plan and were happy with it. They now have made it unusable by giving you 50g of data for the month for $65. We used that in two days. No we are left with nearly unusable data for the rest of the month. What am I supposed to do for work the rest of the month? This is a bait and switch. Something needs to be done. Now if I switch I will have to pay for the hardware and installation of another provider. We should get the hardware and installation cost refunded and be able to cut is with this greedy untruthful company. Whats next from them?

    Business Response

    Date: 06/08/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
    If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx).

  • Initial Complaint

    Date:05/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Starlink dish which I was charged for. Once the Starlink dish arrived, it was installed. After installation, I found out that my StarLink subscription wasnt activated nor active, despite the fact that I was already charged for the subscription. So, I contacted StarLink support via their ticketing system. After a few days, the issue was fixed and my subscription became active. When I tried using the dish afterwards, I encountered another error message that said the dish was not linked to the account. So I contacted Starlink support again. This time they havent been helpful. I am filling this complaint because they have been completely unresponsive, despite me making several attempts to get a response. I am being charged for the service but I havent received a single minute of service, despite paying for about 1 month now.

    Business Response

    Date: 05/18/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-67

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 05/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-54

  • Initial Complaint

    Date:05/07/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started having issues with my starlink internet service on May 2. It started going off and on. The next day, it was offline and I had no control of my modem. May 5, they continue to deduct their payment from my account for ******. I dont have a way to contact them directly except through messages. And they have my phone number and email and have failed to contact me to resolve the problem. All I get is step by step instructions to try to fix the problem. But to no avail. Its currently May 7, and I get asked for continued patience.

    Business Response

    Date: 05/09/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4836671-56197-61

    Customer Answer

    Date: 05/09/2025

     
    Complaint: 23300447

    I am rejecting this response because:

    Sincerely,

    ***** ******

    Customer Answer

    Date: 05/12/2025

     
    Complaint: 23300447

    I am rejecting this response because: I have to work, but, I need my internet to work. But, Im not always available. I have not received the answer to my issue. My app doesnt allow me to connect to my starlink, like its offline. I have no control over my starlink. 

    Sincerely,

    ***** ******

    Business Response

    Date: 05/23/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4836671-56197-61

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello , I NEED SERIOUS HELP WITH SHADY BUSINESS OWNED BY **** **** , i purchased a starlink sattlelight kit direct from ************************** on 1/12/2025 i was automatically put on auto payment without me selecting to be put on auto payment , the site does not allow me to delete the card on file it only lets me replace the card number with another card number , i was charged without authorization 2/12 $120 3/12 $20 4/13 $120 for wifi service , bit i have not connected the service i only bought tue kit in advanced for a new construction which i have not finished , the only way to contact anyone is via open ticket on their app and only a paying customer can write an open ticket which they will automated reply several days later with no resolution , upon lots of request to issue a credit for future use in amount of $260 and not change my card again until i do connect the service nothing has been solved , this company does not provide nor it lists on their website a customer service number , no email address , no corporate address , i have asked several times to cancel my account , do not charge my card again but are getting no where , now i would like to return the kit and get a full refund of $625 , the ************** phone i listed on here is the phone number that shows up on my bank statement after each charge is a fake number which should be illegal , no on answers at any time of day , CAN YOU PLEASE HELP ?

    Business Response

    Date: 05/09/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-4700359-62914-48

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 30, 2025 account access to the ********************** and router were compromised and the account information will not give permission/access to the system. Need account link restored there is no other way to control internet access in this rural area and I have been paying for this Internet. I have the invoice for the whole next month of service that should be proof enough the account belongs to me. 41841466-67337-89 Invoice Date: Sunday, April 20, ********************************* *** some a new kit Im not paying again because of an account issue.

    Business Response

    Date: 05/02/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that there is not sufficient specific or adequate information in the case to assist the customer. 
    If the issue has not been addressed or fully resolved through the Starlink Customer Support application, we ask the customer to please provide the full ********************** Account # or internal Ticket number (Example Format: TIK- xxxxxxx-xxxxx-xx)

    Customer Answer

    Date: 05/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Abureedah

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a storm yesterday.. we didnt lose power but we lost our internet. I have been attempting to speak to a *** for over 24 hours and there is no response. I run my business from my home and I have been unable to work since I dont have internet. Thats an entire day of lost wages for my family.

    Business Response

    Date: 05/02/2025

    Thank you for bringing this to our attention.
    A Starlink associate has reviewed this case and determined that this issue is being addressed and/or has been resolved on internal TIK-*******-*****-57

SpaceX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.